Platinum 3776 Century Chartres Blue Damage To Body Help!

July 21, 2015

Hi all -

I bought this pen from one of the common European online retailers a few days ago. While trying it out at home, I realised that I preferred a F to a M nib. They agreed to swap it and I sent it back in its original packaging with bubble wrapping.

After it arrived back at their office, they claim I damaged the pen as per the pictures attached (scratch & possibly some cracking in the base of the body).

The only way I can imagine having caused this damage is via:

1) posting of the cap whilst writing (done maybe twice)

2) storing the pen standing up in a jar along with all my other pens (this has never damaged any of my other pens)

Has anyone had similar experiences or can shed any insight? Is it possible I have a defective pen from the manufacturer?

Thanks.

July 22, 2015

My guess is that you scratched it by putting it in your pen jar.

July 22, 2015

Definitely that and the posting. I really wouldn't post pens like this unless they are threaded or with a gasket to permit posting without marring the barrel. I hope it works out for you, but in my opinion, I would not expect a reseller to take a pen back with that many scratches. Keep in mind that the Platinum pens sometimes have micro-cracks, which is natural. See this thread:

https://www.fountainpennetwork.com/forum/topic/290960-platinum-3776-century-nice-pur-cracks-or-flaw-in-the-plastic/

The problem is that there's use wear in addition to the micro cracks. Why not just ask them for an estimate to send it back to Platinum to be refurbished?

March 5, 2017

I know. This was more than a year ago but I just wanted to say that this looks like a dent caused by resting on something hot to me. I have one of these (same color) and I just cannot imagine posting or storing in a cup with other pens causing this. I think it got hot in shipment. I hope you got it all resolved to your satisfaction!