Montblanc Cruise Rb- Loose Cap Experience

[cbrock3]

Greetings All!

 

I was recently given a Montblanc Cruise Rollerball as a wedding gift. After the initial joy of owning my first Montblanc, I noticed the cap which spins on the pen with little resistance, also has a slight in and out motion (when closed). I sent it into Montblanc, and they replaced the cap packing, however upon receiving it back, it feels exactly the same.

 

Even though the Cruise is the value collection of Montblanc, I sill expected more. As I have much cheaper pens with perfect cap fitment. A loose pen cap drives me crazy but maybe I am I being too meticulous. Anyone have any experiences they can share or is this normal?

 

Thanks!

Chad

 

 

[______Zaphod_Beeblebrox]

Is it a Screw on cap or does it click closed?

 

Do you live near a boutique or authorized reseller? If you do you can stop by and check out the current Cruise line and see if they have the same issue. Then bring it up to the salesperson this possible issue.

[cbrock3]

Its a click close cap.

Wish I did, closest one is in Houston. But I will keep that in mind next time I'm traveling.

[Mister Mont Blanc]

Unfortunately, receiving your item back from Montblanc service doesn't necessarily mean that it is fixed. It sounds very likely that your pen was worked on and sent back with the same problem, which has happened to me each time I have sent something in for service (in the U.S.). This is especially likely if the problem is from a part, as someone may have swapped out one bad part for another bad part. I would return the pen to MB service explaining what you are looking for in the end result and clearly ask that the person fully test the pen to ensure the problem has been fixed and that no additional problems have been created. The Cruise line uses a unique cap system different from other Montblanc rollerballs. I have yet to hold one in person so I cannot provide much more help about the specifics

Congratulations on both accomplishments and I hope you get this resolved!

[alvesmd]

My Cruise performs exactly like yours. The cap is a little bit loose, quite different from the Meisterstuck.

[cbrock3]

Thanks for the replies! And yes, I'm thinking this is just the way the cap probably fits on the pen. Unfortunately, it will probably just end up in my pen case

[Mister Mont Blanc]

Thanks for the replies! And yes, I'm thinking this is just the way the cap probably fits on the pen. Unfortunately, it will probably just end up in my pen case

Well I am sorry to hear that I also sent a pen to MB service saying the cap had a problem and they actually called to tell me that nothing was wrong as opposed to replacing something that wasn't broken. So I'm surprised if they did replace parts after determining the pen is fully functioning. In my previous issue, I also found out that it was a wide spread issue with the model. So others may have the same experience but it may mean they also have the same defective product.

[jack172]

Maybe slightly late but to add my two pence worth- I have just bought myself the Bordeaux Cruise Collection RB and the cap fits tight and positively resists any movement when on the pen and feels of the same quality as my Meisterstuck Classique FP so it definitely shouldn't be like that!

 

Hope that helps!

 

Jack.

Edited October 5, 2015 by jack172