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Lamy 2000 Piston Head


icemanh

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Hello all

 

I am a lamy 2000 user. It has been with me for more than 10 years.

 

Today, I found my pen piston head, the rubber seal is deformed, and ink is leaking...

 

I contacted Lamy China, they requested me to provide warranty card. I told them I never have warranty card or it may be lost because I got it more than 10 years. Then they refused to offer me any repair service or spare parts. It sounds like lamy is not lamy without the card!

 

Anyway, I have to contacted Lamy Germany to see what they can do. I wonder if anyone not in EU, send pens to Heidelberg and got repair? I tried to email Lamy but no reply yet. I read some post that they never reply email...

 

How about calling them? The phone number is +49 (0)6221-843-0?

 

Thanks.

 

Best

Wen

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Sorry to learn of these conditions.

Auf freiem Grund mit freiem Volke stehn.
Zum Augenblicke dürft ich sagen:
Verweile doch, du bist so schön !

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Horrible situation. Seems that Lamy has different rules depending on the location of the pen.

 

I hope that Lamy Germany fixes your pen.

WTT: My Lamy 2000 Fine nib for your Lamy 2000 Broad nib.

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I tried to contact Lamy Germany by phone, +49-6221 843-0, unfortunately it is a automatic answer machine and it speaks German :(

 

Anyone phoned Lamy Germany can help me in getting contact with Lamy customer service? They never reply me a single email. I just have a simple question to them, can I post my pen to repair from Hong Kong? :(

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it is better to get it repaired with a local pen repairer

 

or you can always send it across to any pen specialist

 

ali

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it is better to get it repaired with a local pen repairer

 

or you can always send it across to any pen specialist

 

ali

 

Getting a local repair specialist is more difficult than learning German :-p

 

Hong Kong does not have any repaired :mellow:

 

My friend in Portugal will ask his German to call Lamy... :)

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I believe that Lamy USA would take care of such a pen in this condition. I'm not sure why Chinese Lamy won't.

"One can not waste time worrying about small minds . . . If we were normal, we'd still be using free ball point pens." —Bo Bo Olson

 

"I already own more ink than a rational person can use in a lifetime." —Waski_the_Squirrel

 

I'm still trying to figure out how to list all my pens down here.

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