What's The Warranty Adress For Service Cross Townend And Century

[lockwood1]

Hello there guys:

First time posting here so will try to explain the situation. I have two Cross ballpoint pens Townsend (black with gold) and Century ( chrome finish) that have tarnished finish. The finish have like spots of rust and the gold accents on the Townsend looks like worn out. What's the warranty address so I can send them both pens for replacement? I'm in Puerto Rico, USA please let me know.

 

 

 

 

[Jerome Tarshis]

I don't know everything. I do know how to use a search engine. In response to the above question, I pulled up a Google search page and input "Cross pen repair." Lots of results at cross.com.

 

Consider sending email to: repairs@cross.com

 

Tell them your story. They will tell you what to do next. It may take them some time to answer your email. (There's also a toll-free telephone number, but I don't know if that applies to calls from Puerto Rico.) After you send them your pens, it may take longer than you would prefer to get them back. Apart from the time things take, Cross service is good.

[MrThoth]

There's basic information on the Cross website, including a form you have to complete:

 

http://www.cross.com/contenttemplates/contentgeneral.aspx?cat_name=repairs