Cap Cracks On M400 White Tortoise

[sargetalon]

Thanks. I'm going to give it a try since it's a problem that was Pelikan's job to resolve before letting it hit the market.

While I think that your pen likely is experiencing some degree of the original cracking issue, I think that it is important to keep in mind that, since you are not the original owner, you don't know what kind of use/abuse that this pen saw at the hands of the previous owner. That is an unknowable variable but one that could certainly have contributed to the cracking. I agree that you should try and seek a remedy for the problem and hope that you can get it repaired at the company's expense but you should consider what may have befallen the pen before it was in your possession.

[GutSchrift]

Sorry to bring up a dead thread -- but I'm curious as to how this was resolved. I've been looking at some second-hand white tortoises that all have minor to serious cracking in the cap and wondering if its worth it to buy them and get the caps replaced.

[invisuu]

I've had mine over 6 months in daily use. I don't think the pen has been uninked since I bought it. It's still exactly like new, without a single scratch anywhere (except where cap sits on barrel when you close the pen, but literally every Pelikan has these, I even received brand new ones from store with them). I'm very happy with mine.

[colormyalphabet]

I'd ship it off to Pelikan in Hanover and act so dumb about Chartpack. "What's a Chartpack?" Good possibility you could get if fixed for free.

If I owned it....living in Germany it would be free....from my understanding. They are not MB...and it's a design fault...they screwed up, they should fix it.

 

 

So I could just send it off to their repair service with a note the includes my contact information and a description of the problem, simple as that?

 

Is this still the correct address (below)? The USPS website wants me to use "ss" instead of "ß" is that okay?

 

Pelikan Vertriebsgesellschaft mbH & Co. KG

Werftstraße 9

30163 Hanover

Germany

 

Just thought I'd let you know that I have indeed done this and it worked out great. They sent the pen back and it was fully repaired (cap cracks and a cracked piston knob). It took literally 3+ months to get it back though.

[GutSchrift]

 

 

 

Just thought I'd let you know that I have indeed done this and it worked out great. They sent the pen back and it was fully repaired (cap cracks and a cracked piston knob). It took literally 3+ months to get it back though.

 

Thanks! Did you send in any warranty information or just the pen? Did they charge you anything?

[colormyalphabet]

 

Thanks! Did you send in any warranty information or just the pen? Did they charge you anything?

I literally just sent it in an envelope with an index card that had my address written on it. They mailed it back repaired without ever contacting me, no charge.