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Lamy 2000 Cracked - Did You Have To Pay For Repair?


Miso Soup

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Hi guys

 

I recently took my Lamy 2000 out of storage only to find out that a crack had developed above the nib around the body. I haven't used it for over 6 months so I was quite surprised to see this happen out of the blue.

 

It seems like others on the forum have enountered the same issue like here, here and here.

 

I contacted Lamy in Germany, who then asked me to speak to the Australian distributor. Unfortunately, it seems they want to charge me $75 for spare parts, which is quite a bit since the pen is worth $150 at retail.

 

I already asked whether this should be a free repair since it seems like a manufacturing defect, but was rebutted.

 

Has anyone else with this problem managed to get it repaired for free? If not, how much did you guys pay? And has anyone had the same issue and managed to get them to repair it at no cost?

post-16578-0-26792900-1411546167_thumb.jpeg

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My advice would be to pay the extra postage, and send it direct to Lamy in Germany along with a letter explaining that the plastic has split of its own accord. They aren't very good at communicating, so the first time you'll know about them getting your pen is when it's returned to you.

I've sent old seventies and eighties pens to Heidelberg with 'wear' problems (slipping cap on a Unic and a leaking o-ring on a 2000) and both were returned repaired with no charge (they even replaced the feed on the Unic!).

"Truth can never be told, so as to be understood, and not be believ'd." (Wiiliam Blake)

 

Visit my review: Thirty Pens in Thirty Days

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Getting me all nervous about the Lamy 2K I have... Are the ones with cracks from a certain vintage? Like Before 2010 for example? Or has it always been a possibility?

 

The positioning of all the cracks appear to be right before the section uses the metal casing around the feed.

Edited by KBeezie
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That type of crack can be found in pens manufactured prior to the major change in 2009; more details (and I do mean more) here: https://www.fountainpennetwork.com/forum/index.php/topic/227631-lamy-2000-and-the-origins-of-lamy-design/

"The truth may be puzzling. It may take some work to grapple with. It may be counterintuitive. It may contradict deeply held prejudices. It may not be consonant with what we desperately want to be true. But our preferences do not determine what's true..." (Carl Sagan)

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Hi guys, thank you the advice. I'll be sending it back to Germany for repair then - at least I'll have peace of mind that the original guys are looking at it.

 

Soapy twist: thanks for that feedback - I also have a slipping cap on an Al Star, so will be sending that one in too in one go.

 

KBeezie: it looks like I have the old model with the plastic back, not the new metal back. If you've got the metal back you should be fine!

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I think my 2000 came back with a new section shell when they replaced the o-ring - I'll check the 'invoice' they sent tonight.

"Truth can never be told, so as to be understood, and not be believ'd." (Wiiliam Blake)

 

Visit my review: Thirty Pens in Thirty Days

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I sent one of my 2000s to Germany with a crack in the cap. Lamy replaced the cap, re-finished the body (ie put some of the texture back where it had worn smooth over the years) and adjusted the nib flow, all free of charge. This was on a pre-1990 pen, the old cap was stamped with W. Germany, but the new one has no marking.

 

As far as I am aware, the L2000 has a lifetime warranty.

Toodle pip<BR><BR><BR>

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Do you think they would also repair a Al Star which has a loose cap free of charge?

 

Would you repair a pen thats worths less then the costs of shipment?

There are no facts, there is no truth - just a data to be manipulated...

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I would actually. It has great sentimental value, so despite the financials not lining up, if it can be made better then it's good. Not to mention I don't think they produce this particular colour anymore.

Edited by Miso Soup
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I sent one of my 2000s to Germany with a crack in the cap. Lamy replaced the cap, re-finished the body (ie put some of the texture back where it had worn smooth over the years) and adjusted the nib flow, all free of charge. This was on a pre-1990 pen, the old cap was stamped with W. Germany, but the new one has no marking.

 

As far as I am aware, the L2000 has a lifetime warranty.

apparently in our country Lamy pens have 3 years warranty

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Not the same problem at all, but I got in a car wreck with my Lamy 2000 in my pocket and the barrel got cracked. They repaired it for free. I'd owned the pen for six years at that point.

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Yes, I had it repaired for free. However, despite clear instructions they replaced a custom tuned nib with another.

"how do I know what I think until I write it down?"

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Hello Miso Soup,

 

Here is a link to Google translate; this way, you can write the letter with clear details IN German, so there will be no communication gap, (include both English and German because sometimes words or phrases translate differently). ;)

 

https://translate.google.com/

 

Best regards,

 

Chris

Edited by LamyOne

- He that eateth my flesh and drinketh my blood abideth in me; and I in him. (JN 6:57)

- "A woman clothed in the sun," (REV 12.1); The Sun Danced at Fatima, Portugal; October 13, 1917.

- Thank you Blessed Mother and St. Jude for Graces and Blessings obtained from Our Lord.

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  • 1 month later...

Hi guys

 

I just wanted to close this off properly in case someone came up with the same problem in the future.

 

I ended up sending the pen back to Lamy in Germany for repair, and they replaced the entire feed with the newer all-metal version which should no longer crack. It was sent out via registered mail on 27 September, and I got it back about a month later on 24 October. There was no cost involved.

 

Interestingly enough, I did contact other Lamy distributors to see if they would repair it for free. The Australian distributor wanted around AUD 80 claiming it was not a design defect, while the Thai distributor was willing to repair it for free.

 

Hope this helps someone in the future!

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Hi guys

 

I just wanted to close this off properly in case someone came up with the same problem in the future.

 

I ended up sending the pen back to Lamy in Germany for repair, and they replaced the entire feed with the newer all-metal version which should no longer crack. It was sent out via registered mail on 27 September, and I got it back about a month later on 24 October. There was no cost involved.

 

Interestingly enough, I did contact other Lamy distributors to see if they would repair it for free. The Australian distributor wanted around AUD 80 claiming it was not a design defect, while the Thai distributor was willing to repair it for free.

 

Hope this helps someone in the future!

PS: You mean the section. After 2009 they changed the section from Makaron to Stainless steel with just a slip on makaron sleeve. The feed is what the nib is attached to, and it comes out of the section when you unscrew it off the barrel and push it thru the back.

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