I recently bought a new Lamy 2000. A couple days after using it, I dropped it by accident and it fell on its nib. Now, there is a small split and I cannot write with it. What can I do? If I send it to Lamy, will they fix it, or does this count as abuse?
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Posted 26 May 2014 - 21:09
Well, either way you will have to send it to Lamy. Most likely you will have to pay though, it's not a fault on their part.
Posted 27 May 2014 - 12:20
depends on the gravity of the repair needed considering this is a lamy 2000 you may find yourself paying for the replacement parts most likely either the stainless steel section if not the barrel either way your going to end up paying
Posted 27 May 2014 - 12:27
Pen companies sometimes tend to be quite accommodating with these matters.
When my Pelikan M800 fell on the floor the repairs / replacement of the nib were done free of charge by Pelikan. The pen was under guarantee and all I had to pay was the transport cost to send the pen to the nearest distributor although this was clearly due to NO fault on the part of the manufacturer or distributor.
Maybe an email or phone call first could give one an idea of what could eventually cost.
Edited by RuiFromUK, 27 May 2014 - 12:28.
Posted 30 May 2014 - 18:53
Posted 31 May 2014 - 03:04
The exact same thing happened to my Lamy late in 2012. It took nearly a year (delays in shipping, miscommunication, and whatnot to blame), but I eventually got my 2k back without having to pay anything. They even touched up the machining on the cap and barrel, so it looked as good as new afterwards. While I can't guarantee that you'll get off scot-free as I did (I mean, come on, eight months? They were kinda at fault for that ), I can say that Lamy has excellent after-sales service.Best of luck!Kevin
nah I'm not satisfied with how Times trading handles after-sales service to Lamy pens in the PH... which was why I kinda forced myself to go to one of the pen meets just to have the nib tuned... 2 months and no result... :< and they would have to end up needing for me to wait half a year before new shipment arrives I was like... I know I could have tuned it myself but then it was a golden nib and if I screwed up I would have screwed up big time... sigh... pretty much if your going to ask for a tuning in the Philippine's Lamy service don't count on it but eh... parts and service is one of the hassles as well because they still have to wait for bulk shipping to germany <_< again thats like time.
but my problem was that the flow of the nib was too dry that it was skipping it's smooth and I had to verify with the loupe and the nib was clear, I sent it to the local distributor/service center in the Philippines and they just cleaned the pen... JUST BLOODY CLEANED THE PEN came out worst but eh... what can I do oh and I left the pen to them very clean as well... and a lot of mishap in the system sigh... well I guess it because everyone here uses ball points and techpoints 99% of the time and really has no marginal market for FPs
Edited by Algester, 31 May 2014 - 03:19.
Also tagged with one or more of these keywords: lamy, 2000, drop, nib, split
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