Pen Chalet

[jmcf1949]

Hello all. I'd like to give a nice shout out to Pen Chalet for some pretty good customer service. I purchased a Monteverde Tool Pen that came with a poorly shaped nib that would not write. After exchanging e-mails, I had a replacement nib at my door in three days. Including a prepaid return shipping label. I know they probably shouldn't have sent the poor nib in the first place, but things happen sometimes. Their reaction to my problem was outstanding, and I will certainly buy from them in the future.

 

Best regards,

 

Jim

[PenChalet]

Jim,

Thanks for the shout out. We always want to take care of our customers. We are just glad we were able to resolve your issue in a timely manner.

[thudthwacker]

I realize this is an old thread, but as I can't start new ones in Market Watch and didn't find a more recent one talking about PenChalet, I wanted to stop in and give them a quick shout-out for their excellent customer service.

 

A couple of months ago, I ordered a limited-edition Lamy Al-Star in Copper Orange. When it arrived, it produced a very faint, scratchy line. I wrote to them thinking that they might be willing to send a new nib if I sent the old one back first. Instead, they sent an entire second Al-Star, explaining that while it was likely the nib, it could also be the feed, and that I should swap things around as necessary and send back the items that were found wanting (and they provided a prepaid shipping label for the return). The second Al-Star was a champ out of the box, and is my daily writer.

 

Consider me a permanent customer; I can't help appreciating when a shop will go to these lengths to make sure that I'm happy with my purchase.

[cleosmama]

I have had great experience with the customer service at Pen Chalet, too. They are nice people who try to help you get the pen that you want at a good price. I bought a Kaweco ArtSport from them, and Ron went out of the way to see that I got a nib that I liked. And recently, I had a problem with the finish on my Monteverde Intima, and he also helped me in getting a replacement section. I highly recommend them. They care about what they sell, and they care about their customer's satisfaction with the products, too.

[AAAndrew]

The test of a good company is not that you never have a problem, it's what they do to make things right. Good to hear.

[EMPen]

I ordered from them a few months ago and didn't notice a mistake before payment. I called them the next morning and the sorted it out for me. Wonderful customer service. They were really nice to speak with. I would recommend them to anyone.