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Typical Visconti Quality For "my Pen System"?


mhphoto

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I agree with Tas when he says that Visconti's most likely able to solve the issue if you just contact them and explain the problem. But if I'm allowed the OT, I am named Andrea as well, and I'm a he (it comes from the greek word anhr/andròs - I lack the symbols - and it means "man"). :D Sorry, just had to add it!

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I sent a description and pictures of the two faulty parts through a Facebook message earlier this week. No response yet though.

fpn_1451747045__img_1999-2.jpg

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I agree with Tas when he says that Visconti's most likely able to solve the issue if you just contact them and explain the problem. But if I'm allowed the OT, I am named Andrea as well, and I'm a he (it comes from the greek word anhr/andròs - I lack the symbols - and it means "man"). :D Sorry, just had to add it!

 

Apologies Andrea. No offence. :)

Silly me. I have a couple of MALE friends called Andreas

(I think the s makes them male and Andrea (no s) makes them female, in Greek)

 

 

I sent a description and pictures of the two faulty parts through a Facebook message earlier this week. No response yet though.

 

mhphoto.

Shall we start a twin pronged attack?

As Andrea (male or female) has already said to contact him or her if I ever need any help, I could post that a friend of mine is having problems with QC?

Let me know, it's the least I could do.

Edited by Tas
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looks like someone glued a candy drop to the magnet. What the heck

'The Yo-Yo maneuver is very difficult to explain. It was first perfected by the well-known Chinese fighter pilot Yo-Yo Noritake. He also found it difficult to explain, being quite devoid of English.

So we left it at that. He showed us the maneuver after a sort. B*****d stole my kill.'

-Squadron Leader K. G. Holland, RAF. WWII China.

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  • 3 weeks later...

 

looks like someone glued a candy drop to the magnet.

It's made for those people who chew on their pens. If it's the one with strawberry taste it's very rare. :lticaptd:

It's very difficult to find on e-bay because it's in the special pen candy category. :rolleyes:

Edited by Ursus
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I sent a description and pictures of the two faulty parts through a Facebook message earlier this week. No response yet though.

 

Still no response? Kind of wondering how they'll handle this, as Visconti is known to have great customer service generally :)

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Sorry, should've updated! Andrea took good care of me and provided me with a US distributor to call. I haven't had time, but I'll let everyone know how it goes.

fpn_1451747045__img_1999-2.jpg

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Excellent!

 

Erm, did you manage to ascertain if was Andrea male or female ?

 

Which of course is essential to the outcome of this investigation :lticaptd:

 

But jokes aside, great to hear! Wonder what'll happen next. I too have been disappointed by their QC, but nothing that couldn't be fixed easily, and I hear nothing but praise for the brand in the field of problem solving. At first I felt worried when I received my first Visconti, but these days I order (pens) from them without any hesitation :)

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  • 2 months later...

i think it would look better if they actually cut the cateye or some stone in HALF not 1/3 because it would look hemispherically uniform

'The Yo-Yo maneuver is very difficult to explain. It was first perfected by the well-known Chinese fighter pilot Yo-Yo Noritake. He also found it difficult to explain, being quite devoid of English.

So we left it at that. He showed us the maneuver after a sort. B*****d stole my kill.'

-Squadron Leader K. G. Holland, RAF. WWII China.

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