I grew up writing with fountain pens from kindergarten through graduate school... First using Pelikans then mostly Lamys (For math and engineering)... So I know a thing or two about fountain pens and nibs... I have an ok collection including some Montblancs from that time...
Fairly recently I've decided to use fountain pens again at work. So I became first a lurker, then a member here. After much research offline and online - in particular on this forum, I've recently bought a Pelikan M805 in all black. Needless to say that I am totally in love with it!!! That takes us to the topic of this post...
I had a very bad prior experience with a very established and reputable store in town, which completely ruined a new Kaweco Elite, that I had bought online and simply wanted to be a bit wetter. They still owe me a replacement after approx 6 months!
Decided not to make the same mistake again, I followed the advice read on this forum and ordered the M805 from binderspens. "Binderization" was what attracted me. And indeed, I am so delighted with Richard and Barbara's service that I felt compelled to write this post.
First they sent me exactly the pen I had ordered, with a slightly broad M nib due to Binderization. So I contacted them to replace or fix the nib and make it slightly narrower. They both very kindly responded to my many emails asking for advice (e,g., about ink), and prompted me to include writing samples. As a result, they reground a nib to my EXACT specifications, and sent me back not only the nicest pen, but also the best writer I've ever had!!
In an age of consumerism and mass online orders, where employees at brick-and-mortar stores often have no idea about fountain pens, Richard and Barbara's services are an island of honesty, kindness and simply good craftsmanship!
Edited by Comapedrosa, 03 October 2013 - 00:36.