I was thinking that it would be a nice idea to share the best examples of repair and client service ever received from a nibmeister or a shop. A lot of people express appreciation for pen specialists while talking about something else (eg: "this pen is really cool, wonderful design, excellent work on the nib done by Richard Binder/John Mottishaw/whoever, really good value for money"). But's let's dedicate a whole thread entirely to celebrating the best among our "pen doctors"!
Here's mine: I had an Aurora 85th anniversary that my parents bought to me exactly one year ago as a present for my wedding. The pen is gorgeous but the nib has never been able to write properly. First it started to scratch, then to skip, then it had flow issues that forced me to use it with only one ink with very lubricated flow. In one word: a pain. I sent it back to Aurora, which after three months of useless back and forth sent me back the pen more or less in the same conditions. Then I sent it to a famous nibmeister who worked on the pen but couldn't bring noticeable difference to the way it writes. Eventually, completely exasperated by the whole thing, I took advantage of a journey back to my hometown in Northern Italy to bring the pen to the shop where it was originally bought from, Lazzaroni- gioielli per scrivere, in Brescia (not far from Milan).
Maurizio, the manager of the shop, kindly offered to work on the pen for free in his laboratory instead of sending it back to Aurora, which we both knew back then would be pretty much pointless. In just half an hour he pulled out all his tools and skills, smoothened the nib to perfection and managed to finally make the ink flow regular, smooth and pleasant. All this while explaining me how he did it and showing me all the interesting stuff he was working on. I was sincerely impressed by the result and I'm now using the pen on a daily basis without all the unpleasant situations I had until a couple of weeks ago Also, I should mention that Maurizio is one of the kindest persons I've ever encountered in the pen business, always manages to make you feel at ease although his knowledge of the pen world is far beyond your own, as opposed to other pen sellers who tend to have a feeling of superiority towards customers. He really knows how to do his job and how to make you spend a nice time chatting about pens. If you are Italian or happen to visit Italy, I strongly suggest to visit his shop in Brescia.
(No affiliation, just a very happy customer and so on and so forth)
So... what's your experience of impeccable repair and client service?