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Twsbi Vac 700 Broken

twsbi vac 700 cracked

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64 replies to this topic

#61 Francis_Rex

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Posted 20 February 2017 - 10:11

The cap on my VAC 700 broke: the chrome ring came away from the body of the cap.

 

I contacted TWSBI  and Mr Philip Wang organised a replacement for just USD 5 in days from Tapei to the UK.

 

Respect! ( as the younger members of the community might say!)

 

That is great customer service.



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#62 lowks

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Posted 10 September 2018 - 17:14

I had the same thing happen to me and this pen was snugly in my pen wrap all this while.

 

GpDa1D1.png


Edited by lowks, 10 September 2018 - 17:19.


#63 skipwilliams

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Posted 22 March 2019 - 16:42

Interesting thread.  My Vac 700, purchased new in 2012, has been a rock-solid pen for me......Mine broke exactly where the others did today when I tried to un-cap it to fill it.

 

Emailed Goulet and TWSBI.  Hopefully they have a few spare smoke caps somewhere in the warehouse that they can send me.  I could swap the great stub nit into another pen, but I really like my Vac 700.

 

Skip


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www.skipwilliams.com/blog

#64 tonybelding

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Posted 11 April 2019 - 00:21

Here recently I have been looking at my TWSBI Vac 700s and thinking of giving them another chance.  My reasoning: I can buy two (or more!) Vac 700s for less than I've spent on some fancy pens, and I can keep a spare handy.  Replacement parts are given out freely.  Maybe the parts breakage is something I can live with, in return for the many other positive qualities that these pens have.  And then I saw that there's a new 700R out that is supposed to address the ink flow problems I had also observed.  Maybe I should give it a try?

 

A couple of days ago I inked up both the 700s that I already have, one clear and one smoke.  I was reminded again of just how cool these pens are in design, and how well they function and write.  Today I was writing a letter, and I reached to grab one of them (just wanting to write out a quote in a contrasting ink color) and. . .  When I uncapped it, the CAP CAME APART IN TWO PARTS.  AGAIN!  Just like last time.  :angry:

 

All I can say now is no, just no.  This is never going to be acceptable.  I don't care how cheap the pens are, or how fast TWSBI send out free replacement parts.  I can't use a pen that could come apart in my hands at any moment.  I can't carry this around with me; I can't use it to sign documents.  I can't trust it.

 

Especially when there are so many other excellent pens from other brands that don't break like this, I don't have to put up witih TWSBI.  I'm done.  They're going in the bin.  I guess I'll salvage the nibs for my parts box, though, because those are nice.



#65 FOUR X FOUR

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Posted 07 July 2019 - 17:41

I recently saw the 580 alr in gunmetal. I’m considering buying it. I figured, by now that Twsbi had taken care of all the breaking issues. I certainly had a bunch of cracked 580s back in about 2013 and 2014. I was one of the unlucky saps that Twsbi wouldn’t help. They said I shouldn’t tighten them so hard.
Well, I like the looks of the 580 alr and I guess I’ll go ahead and get one. If this one cracks, I wonder if they’ll replace it this time?






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