So, I have exchanged a few more emails with TWSBI since I last posted. A quick rundown of the emails is:
I sent them a email asking why some people seem to get preferential treatment and nib units sent to them at no cost, yet others had to foot the costs (even is TWSBI is willing to foot half the bill) to send pens back to them. I also pointed out this thread and illustrated and the issues people on this forum and some others have been reporting they are having.
I got a ranting email back from TWSBI (in which they accused me of ranting) saying that I keep changing the subject and going off on tangents (but this was the first time I had mentioned the forums or other peoples issues) and not talking about my pens (although I ONLY mentioned my pens in the other emails to TWSBI). It was mentioned that they only send out replacement nib units in cases where they:
'knew of some problem with the nib already. Thats why we didn't need the customer to send back the old one. There were specific nibs that we knew of that did not perform as well, so without question, we switched the nib for the customer once we were able to identify those nibs from email with those customers.' (Did TWSBI really just say they are sending out known defective nibs???)
'but everything you keep saying are argumentative words'
So I responded back saying this was the first time I broughy up about forums and other peoples issues, pointed out that they had offered to send me out replacement nibs and then backflipped on it, and that my email was pointing out others with issues and highlighting that there might be a problem. I also mentioned that I thought it was appalling for a company to explode at a customer for pointing out that there there might be some QC issues and it's a few people reporting the same issues now.
I got a further email back from TWSBI after this. In this email they said
'Again I repeat, every case is different. The ones that were sent nibs without them returning the old ones back to us was because we knew there was something wrong on our end with it in the first place.'
'There are no recalls or known defects on the pens you purchased'
So, again TWSBI seem to be indicating that they send out pens with known defects. These comments are, to me, a bit of a concern.
But in this same email TWSBI has also said that I only brought up 1 of the pens as having an issue, and then I changed my story to all 3 having issues so they want to be sure that there are issues.
So, I went back over our email history and I noted that I have indeed in EVERY email pointed out all 3 pens are having issues, not just 1. This includes the very first emails I sent to both TWSBI email address on 2 different dates.
So, needless to say I have responded to TWSBI quoting the parts where I clearly mentioned the 3 pens having issues.
I have just received a response from TWSBI which begins with:
'How much more are you going to complain. I cannot believe one person can complain this much. Its getting very irritating now for us to go back and forth.'
I'm not going to bother reading any more than that. Waste of my time, to be honest.
Honestly, in the space of the last day TWSBI has, in my eyes and opinon, gone from having average customer service (about what you would expect from most companies) to being one of the worst companies I have had to deal with. Honestly they have turned to being rude and making up stories and flip-flopping on their decisions. It's honestly, been quite amazing to read.
Currently collection:Lamy Safari's x5, Lamy Al Star's x3, Lamy Studio's x2, A Lamy 2000, Kaweco Sports/AL Sports x7, Noodlers pens (Konrad and Ahab) x10, Noodlers Konrad Ebonite x2, Hero 616 x10, Reform 1745 x10, Sailor 1911m x2, Sailor 1911 Realo x3, Sailor Pro Gear Realo x2, Sailor Pro Gear Imperial Black, Sailor 1911 Sterling Silver, Visconti Opera Club Cherry Juice (M Dreamtouch Nib), Visconti Opera Elements x3 (Amber and Black with M Dreamtouch Nib, Blue with M Gold Nib), Visconti Homo Sapiens Steel Age Maxi, Visconti Homo Sapiens Bronze Age, Montblanc 146 Le Grande... Plus I am sure I have forgotten some.