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petra

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petra Vintage

petra

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I know we've all had good days/bad days when it comes to customer service for fountain pens... I was VERY pleased when my Waterman Man 200 Night & Day (pictured elsewhere is this forum) came back today after a nib exchange - shipped Friday, received today Wednesday, for a 6-day turn-around that included 2 weekend days! I shipped it insured priority mail w/delivery confirmation.

 

I did call them in advance to confirm availablity of a stub nib for this model. Woo-hoo, it's charged up with Rohrer & Klingner Alt Bordeaux & I'm writing up a storm!

I LUV those Waterman stubs!

 

Petra

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petra Vintage

petra

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Yes, Janesville. Last year they exchanged a Parker nib for me just as promptly. Very helpful folks.

 

Petra

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helius Extremely Rare

helius

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Either you lucked out, or they have a different queue for cheaper pens (Sonnet, Charleston, and a few others).

 

They received my pens on the 9th or 10th of this month, and put them "in rotation" to exchange the nibs. Someone finally got to them early this week (either the 22nd or 23rd). Hopefully they'll ship it back to me tomorrow (25th). Oh well, at least they didn't have to ship anything in from Paris or something. :)

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Jlgreer Near Mint

Jlgreer

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I'm still waiting for Waterman to repair a Carene of mine that they received on Jan 8th. Waterman is probably the SLOWEST vendor I have ever dealt with. My experience with other manufacturers has been far better. A Nib swap on a Pelikan Level5 I have took a week and a Lamy repair for my 2000 took about 7 days as well.

 

Chart-Pak and Lamy definitely have their act together and provide updates. Waterman in Janesville seems to be a vacuous black-hole....

 

:(

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