Refill Issues With Cross Ballpoint And Cross Pencil

[Maxfield]

Hello,

 

I work at an art store, and a customer came in this morning with her cross pen and pencil set. She was having trouble with refilling both her pen and pencil. The pen refill will extend, however it slips back up into the pen when one puts pressure on the point. After screwing in this refill, there is a noticeable feeling of their being a looseness or gap, despite the refill being screwed all the way in tightly. She previously attempted to replace the refill at home before bringing it in, so perhaps there is a piece missing in the mechanism. I cannot tell..

 

The pencil is a twist mechanism and takes .7mm lead, as far as I can tell, as .9mm is too big. I was unable to replace the lead properly with this pencil, the lead keeps falling out - or, when it does catch - it slips back into the barrel approx 1/32" when pressure is put on the lead tip.

 

She no longer had any paperwork or packaging for the pens.

 

Any information identifying this set and how to properly refill them will be much appreciated! Photos follow.

Thanks in advance!

 

Be well.

[JohnZ]

So, both of them have the problem that pressure applied when trying to write pushes the tip into the pen/pencil? I cannot figure out how that is possible due to the twist mechanism. I am looking at both of my pens right now and not seeing any adverse effect of too much pressure. I do not have the exact model though, mine is a century. That may be why I cannot understand the cause. Unfortunately, I have never experienced any problems, so I do not know how to troubleshoot.

 

You can take a look at their product support here to see if any of it helps: http://www.cross.com/customer-service/product-support.aspx

 

If no one else can help you and nothing else works, they can be sent in for repair: http://www.cross.com/contenttemplates/contentgeneral.aspx?cat_name=customer_service

[Mike 59]

Hi, I can make a Century pencil 'slip' if I turn the cap the wrong way. So to 'fix' that, it's a question of putting the cap on, and turning it clockwise, looking from above, 90 degrees till it hits the stop, then the lead does not slip when writing.

As for the ballpoint, I would have said that the plastic thread has stripped, but a new refill should not do the same. It does sound as if the inner steel barrel is moving upwards, in that case it's better to let Cross service department sort it out.

 

Useful information is shown on the Cross.com website, under customer service, which is normally very good.

I now have several Cross pens and pencils and find them to be very stylish and reliable.

Edited January 9, 2013 by Mike 59