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I Broke My Nakaya

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52 replies to this topic

#41 Susan3141


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Posted 28 December 2012 - 23:08

Hi all,

Here's an update.

Nakaya asked Nibs.com to send the pen. So, I guess that means that they will try to repair it or replace it. I still don't really know.

So, I sent my precious off blanketed in bubble wrap to Los Angeles for her even longer trip to Japan. The UPS lady looked at me strangely when I asked to see her put the packing sticker on the package. In fact, she said that she was going to have to put it in a bigger box. So I didn't actually see it stickered. I should have insisted upon staying and watching that process, but I didn't want her to see me cry. Only other pen addicts would understand.

I can't stop buying pens and it scares me.

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#42 Chrissy


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Posted 28 December 2012 - 23:22

Hi Suzy

I really feel your pain and I know I would also be very upset if the same thing had happened to me.

I hope that Nakaya provide you with a satisfactory solution and will look forward to hearing what happens

#43 Soulmaker1



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Posted 28 December 2012 - 23:23

That's great news! Glad that Nakaya is being proactive in helping you. This is truly the best advertising a company can have. Excellent customer service and support is what will get any company new customers. I haven't purchased a Nakaya yet, but this may sway me over, especially if they take care of this issue.

Best of luck, and hope it all works out!

Edited by Soulmaker1, 28 December 2012 - 23:42.

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#44 mhosea



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Posted 28 December 2012 - 23:28

So, I sent my precious off blanketed in bubble wrap to Los Angeles for her even longer trip to Japan.

Ah, the bittersweet start of a happy ending. Time to buy more pens. You know it will make you feel better.

I know my id is "mhosea", but you can call me Mike. It's an old Unix thing.

#45 tenney



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Posted 29 December 2012 - 07:51

I, too, feel your pain. Good luck!

My favorite little MB 234 1/2 fell out of my pocket when I was getting out (or into) the car at a pen posse, and it cracked on the end of the piston barrel. FarmBoy did his best and most patient chemical welding and it looked all ready to go... and then it re-cracked. Such a short fall and such damage when it hits just so "wrong".
Glenn (love those pen posses)

#46 TDL


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Posted 29 December 2012 - 10:38

I am certain that the skills and professionalism of Nibs.com and Nakaya will come up with a good solution, as they did with my Blue Dragon back in Januray. It may not be quick, but it will make your pen a moon cat that purrs again in your hand.
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#47 reprieve


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Posted 29 December 2012 - 14:24

Oh no! That is absolutely heartbreaking!

I'm so glad Nibs.com and Nakaya are helping. Surely they will be able to make a new cap and your beautiful pen will be whole again.

#48 Dillo


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Posted 29 December 2012 - 23:27


Wow! I hope everything works out for you. We do often get very attached to our pens, don't we?


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#49 caribbean_skye



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Posted 30 December 2012 - 02:23

Oh no. I was heartbroken before I even read what had happened. I'm so sorry to hear that. Due to meeting Ether at the Atlanta Pen show Nakaya is now my grail pen and I had been drooling over the same one you bought.

Very pleased to hear that nibs.com and Nakaya are taking care of this, please keep us updated.

Such a shame and on your first day un-boxing it too. I'm sure after reading your post loads of us will be taking extra special care of our pens.
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#50 bilbobagginz


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Posted 30 December 2012 - 08:09

they say "(bleep) happens" but this is really too much

#51 myn



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Posted 30 December 2012 - 15:43

Hang in there Suzyq - You've already shown incredible patience in waiting to open your pen. This little journey to Japan and back will be over before you know it. I can just imagine your joy when that day arrives and your Nakaya is safely back in your hands.
"Minds are like parachutes. They only function when open." James Dewar
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#52 elderberry



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Posted 30 December 2012 - 21:37

What an unlucky fall! I can remember dropping a Nakaya Piccolo and a Danitrio Genkai before (the latter on concrete, ouch) but they came out with, if any, very superficial damage. A Delta Dolce Vita was an entirely different matter... But I'll be even more careful with my Nakayas from now on.

Nobody enjoys an experience like this, but I'm sure everything will turn out all right and your pen will return to you in flawless condition.
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#53 karmakoda



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Posted 11 January 2013 - 17:12

Nakaya have done a good thing, taking the whole pen back for a fresh start. None of my pen accidents compare with the shock of this story.
Can't wait for the new photos, difficult to take with shaking hands. Two words: 1. careful 2. tripod

I wish you much happiness unwrapping your new pen again, and a lifetime of enjoyment from your beautiful Piccolo.

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