Thanks for your response and sorry that you didn't get a good service from Cross. I sent mine off for a service last Tuesday and was told on the phone it could take 10-15 days.
I am based in the UK so assume there's no easy access to Pendleton Brown, if they are a stateside only operation.
Anyone know of a similar service in the UK they would recommend using, if Cross don't come up to scratch (sorry for the pun!) with my FP?
?Oxonian - a FPN member, you can find him on the site.