Cyber Monday From Pencity = Huge Savings

[blueblazes]

Thanks for the advice. I've also got a billing issue, which they claim doesn't exist, but does nonetheless. I ordered a lot of things but all they had left was some ink - that didn't stop them from charging my card for a bunch of pens anyway despite their claim that they "don't charge for anything until it ships". I don't begrudge them running out of stock, but I find it irritating that I lost the opportunity to take advantage of cyber Monday sales with other dealers. I don't plan on making any future purchases with Pen City.

 

 

 

 

Hi,

 

I had a problem with my shipment. I called Pen City at 706 745-7367. They corrected the billing problem. I received my order today by FEDEX. Packing was good and the customer service was fine. I will buy there again. The end result is excellent.

 

Brock

 

If you have a problem that can be corrected, call!

[jaqcp]

I ordered one Ballpen (to match an existing FP) and three bottles of ink. One bottle was out of stock, so I received a Lamy AlStar BP, a 4.5 and a 3 oz bottles of Noodler's shipped for $42. It was well packaged and shipping was timely.

 

We have to realize that as a group, we pounced on them like "white on rice," to say the least, and they could not possibly have estimated the volume that was generated. Considering the discount I did receive on what I did receive, I think gratitude should reign as the order of the day rather than petty griping. If we can't be anymore gracious than some of the childish posts on this thread, then we will never see such a sale again apart from Going Out Of Business sales. And who wants that?

[fourseamer]

Wanted to chime in and say that I am a satisfied (and probably lucky) customer. I ordered early Monday morning (order #8102), and I received my Lamy 2000 and Cross Townsend Medalist Thursday afternoon. Well packed and timely shipment especially given the substantial 40% discount. I thought Pen City would be overwhelmed by folks pouncing on the sale, and I just crossed my fingers. I was lucky to be in line early, I guess. I'm kicking myself for not ordering more.

 

Those who weren't as lucky have my sincerest empathy. It's frustrating to submit an order and either not know what you'll end up with or end up with nothing. Real time updates are more the norm these days, but given the big sale and small business involved, I'd cut them some slack. Better luck next time to those who didn't get what they wanted.