I want thanks Wim and all that have worked for to make possible this.
With reference to the DHL service ... I have followed the shipment with the tracking number, they have made a trip across the Europe to arrive in Lugano, in details: Florence-Bologna- Florence-Bologna (?) -Leipzig (Germany)-Bergamo (Italy)- Lugano (Switzerland). This according to Google map is a travel of 2,436 Km instead of 398, now I know why DHL it's so expensive!
Edited by Robe, 28 December 2011 - 06:18.