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Finally Solving The Vp Stealth Durability Issue


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19 replies to this topic

#1 777

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Posted 02 October 2011 - 12:15

Well folks, it's about time someone contacted pilot about the durability of the new black matte VP. Being an owner of this pen myself, I decided that I might as well do it.

So here's how this thread will work - as I continue to get emails from pilot, I'm going to post them here, as updates. We'll see what kind of resolution we can get!

Let's start with what we know so far about the finish:

Member yachtsilverswan kindly posted here, showing us how his finish has fared. This thread also provides very insightful discussion of the finish.

We have this thread with a review, and much discussion in the comment area about the pens durability.

Another thread here were the durability is discussed.



Now, here's what pilot told me after an email I sent them:

Regarding the Matte
Black VP, we are concerned to hear of your experience with the finish. We would
appreciate it if you would send your pen in to us for evaluation and
repair/replacement. Please send it to my attention at the address
below.

We appreciate your
bringing this to our attention Pilot and I look forward to resolving the
problem. Please feel free to contact me if you need any additional
information.


Regards,
Marina Heil


So there you go - I am happy to report that pilot seems very interested in fixing this issue.

I am still undecided if I should send my pen in, since mine exhibits such light wear. The only damage mine has so far is wear to the click button.

So, if anyone's got a super-beat up matte-black VP they'd like to send to pilot, now's the time to do so! I willl hook you up with the pilot rep. if you like.

I hope this topic will be helpful for all of you, and I hope we can reach a resolution with pilot! We all love the VP, and we want this pen to be sturdy!

Until the next update comes,

Regards,
Tyler Dahl

Edited by 777, 02 October 2011 - 12:18.

Need a pen repaired or a nib re-ground? I'd love to help you out.


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Colossians 3:17 - And whatever you do in word or deed, do all in the name of the Lord Jesus, giving thanks to God the Father through Him.


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#2 777

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Posted 05 October 2011 - 16:18

Here's another email from the lady - after I told her I wasn't sure I wanted to send my pen in, since I enjoy using it.

Regarding the Matte Black VP, we would really appreciate it if you sent it in. Our Quality Control Dept is concerned and would like to take a look at the pen. We will replace your pen right away once it is received.



So guys, it sounds like if you send in your VP, and it's finished is damaged, you'll get a free new body!

I think Pilot is doing a pretty good job here, at least what they're saying. I'll see for sure if/when I actually send my pen in.

Anyone else want to send theirs in? I'll give you this ladies info if you need it.

Regards,
Tyler Dahl

Need a pen repaired or a nib re-ground? I'd love to help you out.


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Colossians 3:17 - And whatever you do in word or deed, do all in the name of the Lord Jesus, giving thanks to God the Father through Him.


#3 Siv

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Posted 05 October 2011 - 18:48

In my experience, Pilot is usually very good with repair (replacement) for their pens. I used to own a couple of Mandarin Yellow VPs which were actually "spare parts" pens which pilot had kept on hand for replacement should anyone request. After 6 or 7 years of the pen being offered for sale, they decided that they no longer needed to keep the spare parts and assembled them into complete pens for sale.
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#4 browser

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Posted 07 October 2011 - 08:49

Oh my this is definitely my situation. A beat up Pilot Vanishing Point in matte black is my daily user. Does the pen still have to be in warranty? Though I must admit a part of me wants to keep the beat up look of my pen :embarrassed_smile:
12/04/2011

#5 BiggieD

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Posted 07 October 2011 - 19:04

Sorry - I don't have your email address, but I have similar issues. I have a Matte Black stealth VP that I bought in July of this year. I was surprised to see substantial brass showing through. I do try to "baby" my fountain pens, I'll usually have it in a shirt pocket, in an empty jacket pocket, or in an empty pants pocket. My pen finish is coming off in scratches on the button which seems to be that the button is scratching against the pen as it clicked. I've had the pen less than 3 months and it is only one of about 20 "daily writers" that I cycle through so it's not like it's been subject to a lot of use/abuse.

Now I've taken to just leaving it in my display case and using it occasionally at my desk -- this isn't really how I intended to use it when I purchased it.

Let me know if you hear anything from Pilot or if I should follow up with them to help the cause.

Craig

#6 Oranges and Apples

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Posted 27 October 2011 - 20:27

I've been following this thread, has there been any updates?

#7 777

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Posted 27 October 2011 - 23:23

Hey guys,

No updates yet! I am going to send my pen in for repair fairly soon (before December), and I will let you know when I do, what Pilot says/does, etc.

It'll be a bit slow but hey, that's how life is sometimes. :D

Please PM me if you want the contact info. I would be happy to share it!

Need a pen repaired or a nib re-ground? I'd love to help you out.


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#8 PenandDesign

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Posted 06 May 2012 - 16:18

Any updates on the finish? I'm withholding a purchase of the matte black VP until this issue gets resolved!
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#9 ninad

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Posted 08 May 2012 - 20:55

Any updates on the finish? I'm withholding a purchase of the matte black VP until this issue gets resolved!


I don't think the OP sent in his pen, based on a conversation I had with him elsewhere on this board. However, I did purchase this pen and have had it for about three weeks now. The EF nib is so good that this has replaced all other pens to be my daily carrier. I have not noticed any scratches anywhere on the pen, in spite of the fact that I must have "clicked" it open and close several hundred times now. This is a great pen and my first VP. If you haven't had one so far, I suggest you don't wait.

I do carry the pen very carefully in my GFeller case. I had to widen one of the pockets in the case for this pen, which I achieved using an inexpensive fat leadholder for a couple of weeks. But I also place it on my wooden desk and so forth, and the finish has held up perfectly.

The only precaution I took was to purchase this pen from a reputable vendor (there are plenty of those) so that any warranty claim will be honored by Pilot/Namiki. Another reason was that by purchasing from a popular vendor, it is more likely that I get a newer production model, which may have fewer problems. The last point is, of course, complete speculation on my part, but I can happily say that so far, I have had no reason to be unhappy with this pen.

#10 Tokugawa

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Posted 02 June 2012 - 05:55

Interesting - no issues with my matte black VP, however instead of sending it in, I'll try matte black truck bed liner paint suitably thinned if I get to that point.
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#11 tanalasta

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Posted 20 November 2012 - 12:28

Just bumping an old thread to see if anyone has any progress with sending the pen back to Pilot (or their reseller) for replacement in this instance or if Pilot have improved their coating applicatoin since then. My VP is starting to wear and shows visible easily scratched mars as well as the odd 'chip' where the brass undercoat is showing.
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#12 crunchmaster

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Posted 23 November 2012 - 08:10

I've only had mine a short time, so I am interested as well.

But what I really wonder is how the matte finish compares to the normal, shiny finishes. Do the others really not scratch where the matte does? I find that difficult to believe.

What I suspect is that people expect the matte finish to be "tough" because it isn't shiny and precious-looking, and that they subject it to handling that they would never subject a shiny-finished pen to. I have black anodized aluminum flashlights, and even their coating will wear through if rubbed against a mere plastic G-2 pen enough.

What some people really want is a VP with Rhino truck bed liner sprayed on...

#13 peerless1

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Posted 23 November 2012 - 17:59

I wonder.
What is the common expectation for durability of this type of finish?

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#14 Koyote

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Posted 24 November 2012 - 14:02

I wonder.
What is the common expectation for durability of this type of finish?


I think the issue is that the matte black was wearing faster than the regular finishes.

If there ever was a fountain pen built for function, it is the VP. I would not be terribly concerned if mine looked a bit worn.

#15 peerless1

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Posted 24 November 2012 - 15:50

I wonder.
What is the common expectation for durability of this type of finish?


I think the issue is that the matte black was wearing faster than the regular finishes.

If there ever was a fountain pen built for function, it is the VP. I would not be terribly concerned if mine looked a bit worn.



The regular finishes are different - a lacquer of some sort.
That is like comparing apples to oranges.

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#16 watch_art

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Posted 24 November 2012 - 16:16

They are very different. The regular finish, chrome, is much more durable than the black paint on the stealth buttons. It is apples and oranges and part of the pen. Consider it a nice patina. :) It would be better if they made the whole button from a hardy matte black plastic though.

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#17 Koyote

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Posted 24 November 2012 - 17:40

I wonder.
What is the common expectation for durability of this type of finish?


I think the issue is that the matte black was wearing faster than the regular finishes.

If there ever was a fountain pen built for function, it is the VP. I would not be terribly concerned if mine looked a bit worn.



The regular finishes are different - a lacquer of some sort.
That is like comparing apples to oranges.


I agree. I was just responding to the question that was quoted.

#18 kvz

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Posted 11 April 2014 - 12:16

sorry for the bump, 
but I may purchase a matte black vp, but this durability issue is the only concern.

 

Has this been fixed by Pilot yet for new pens that are being retailed?

 

Kev



#19 konradwhite

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Posted 17 September 2017 - 06:52

What about new VP matte black? VP still have durability issue?


Edited by konradwhite, 17 September 2017 - 06:52.


#20 Ispriluc

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Posted 11 October 2017 - 17:57

I have one in the mail and I would also be interested in the matter. Maybe someone with recent experience with the matte black VP can share some impressions.

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