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Experience With Missing-Pen.de


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139 replies to this topic

#1 gmrza

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Posted 22 July 2011 - 11:18

After I couldn't get any Rohrer und Klingner Scabiosa ink at The Writing Desk, I tracked some down (along with other R & K inks) at Rolf Thiel's site, Missing-pen.de.

Although the website doesn't allow you to order more than one colour of one manufacturer's ink, and didn't provide international shipping charges, Rolf's responses to emails were almost instantaneous, including his note to state that the inks were going into the mail which arrived almost directly after I made my payment via Paypal.

I guess the thing that always causes some trepidation with those of us ordering online from halfway across the world is how well the shipping process will run, and whether we will get our goods intact. Everything ran smoothly, and the parcel arrived at our local post office just under 6 days after I placed the order. No complaints about the time taken to get from Germany to Australia.

Of course the other question that we all want to know is how the package is packed, so here goes with a couple of unboxing snap-shots. I think Rolf's packaging was perfectly fit for purpose. There was no damage, and the Haribo bears went down like a treat! - My son made short work of them.

The package itself was in good condition when it arrived:
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Inside, everything was bubble-wrapped:
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Inside, the secret of the Haribo bears was revealed:
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The ink bottles themselves were in two cardboard boxes.
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The boxes have internal divisions which prevent them from coming into direct contact with each other:
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All the bottles arrived intact:
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I give Rolf's service a resounding thumbs-up, both for his prompt responses and the prompt shipping, with everything arriving intact.

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#2 stefanv

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Posted 22 July 2011 - 11:23

Wow! The Gummy Bears alone would be enough reason to order from Rolf! :)
Stefan Vorkoetter

Visit my collection of fountain pen articles at StefanV.com.

A pen from my collection:
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#3 gmrza

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Posted 22 July 2011 - 11:57

Wow! The Gummy Bears alone would be enough reason to order from Rolf! :)



„Haribo macht Kinder froh.... und Erwachsene ebenso!" Posted Image

good thing that with Aldi being in Australia that they also stock Haribo bears! Now, if I could just get decent supplies of ink locally ... but that is another story!



#4 Cedar

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Posted 23 July 2011 - 02:37

I recommend Rolf. I bought several inks from him and the cost of shipping and the inks was less than what I would have paid within the U.S. from MOST places. I got it just as quickly, too. Rolf was great to work with, too.

Cedar

#5 mirosc

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Posted 23 July 2011 - 07:29

The online shop is indeed really, err, a pain (to put it nicely).
It doesn't show all the items Rolf Thiel can offer, and is not really user friendly.

But write an e-mail and you get a reply at once. He is very dedicated to satisfy his customers. We have Goulet in the US and Thiel in Europe.
Greetings,
Michael

#6 Voidwalker

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Posted 08 October 2011 - 07:42

I can only agree with what everyone has said: Rolf is awesome! He is super friendly and he responds to every email almost instantaneously. The best method is indeed to just shoot him an email and ask about anything you are interested in.
I bought a pelikan shanghai from him and mentioned that I really like the cities series. Shortly after, he wrote and said he had an Athens, which are quite tricky to get now. So I bought the Athens off him too. On both occasions, the packaging was great, shipping was really fast and reasonably priced and I was stoked when he sent me 10 packs of gummi bears with the Athens, after I mentioned how happy the first packet that came with the Shanghai made me :)
All in all, I'd buy from him again, anytime!

#7 eric47

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Posted 08 October 2011 - 08:13

Wow! The Gummy Bears alone would be enough reason to order from Rolf! :)


Heck yeah, the best part of any my orders from Rolf. Gives me something to snack on while I'm testing new inks.

As gmrza discovered, the online webstore isn't the best. But everything can be done with Rolf via eMail with payment via PayPal.
Anyone becomes mannered if you think too much about what other people think. (Kim Gordon)

Avatar photography by Kate

#8 kauloltran

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Posted 08 October 2011 - 09:49

Is there a link somewhere for an English site? Thanks


#9 Michael R.

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Posted 08 October 2011 - 10:17

Is there a link somewhere for an English site? Thanks


I don't think there is an English version.

Here are the contact information:

Missing Pen Contact information

Just send Rolf an e-mail.

He provides fast, reliable und uncomplicated service and is a great guy to meet in person :thumbup:

Cheers

Michael

my new blog:

visit pensninks on blogspot

 

I'm looking for some vintage Montblanc parts to complete a few project pens. You'll find the details here:

 

missing Montblanc parts


#10 WOBentley

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Posted 08 October 2011 - 22:25

Another huge :thumbup: for Rolf. He often has hard to find items, custometr service is great, and the gummy bears....oh the gummy bears ;)
This post contains 100% recycled electrons

#11 raging.dragon

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Posted 09 October 2011 - 07:55

Haribo Goldbears. Those are best gummy bears. They're occassionally available here....

#12 SamCapote

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Posted 11 October 2011 - 02:02

I agree, Rolf is great. As others have said, I just wish we knew what he had available.
With the new FPN rules, now I REALLY don't know what to put in my signature.

#13 thequinox

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Posted 23 October 2011 - 08:18

I bought a couple M200 nibs from his ebay store because he had a great price on them and cheap shipping. They arrived promptly and in good condition. Thumbs up!

#14 sandra__w

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Posted 23 October 2011 - 11:36

I buy my inks from Rolf, too, and I am always happy with the transactions. He replies to my emails very quickly, and he is super nice and helpful.

The Haribos are for my little son (who, BTW, I think will be one of Rolf's future customers. My son is 3 years old and always tells me: "Mommy, I want my own fountain pen!" :D )

Sandra :bunny01:

#15 kogarashi

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Posted 18 January 2012 - 19:55

I've been a bit wary about buying anything from the site (since my German is horrible and yes, the site is a bit...user unfriendly), but after reading all these positive responses, I am really itching to order some Rohrer & Klingner colours from there :D (I think it was the Haribo bears that did it for me ;))

For people living outside of Germany, I'm just wondering though, how are the shipping costs? Are they reasonable?
I don't really feel like paying, say, 15 euro just to get a tiny bottle of ink shipped to the Netherlands:/

#16 eric47

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Posted 18 January 2012 - 21:43

For people living outside of Germany, I'm just wondering though, how are the shipping costs? Are they reasonable?
I don't really feel like paying, say, 15 euro just to get a tiny bottle of ink shipped to the Netherlands:/


Reasonable. Why don't you just send Rolf an email asking whether he has the ink in stock and how much shipping would be? No obligation in asking that.
Anyone becomes mannered if you think too much about what other people think. (Kim Gordon)

Avatar photography by Kate

#17 PaulT00

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Posted 19 January 2012 - 10:50

For people living outside of Germany, I'm just wondering though, how are the shipping costs? Are they reasonable?
I don't really feel like paying, say, 15 euro just to get a tiny bottle of ink shipped to the Netherlands:/


I happened to contact Rolf yesterday afternoon to order some inks - 3 bottles, including an Iroshizuku with that big heavy glass bottle - and he quoted me EUR 10.95 for registered post to the UK. Not unreasonable at all.

#18 reval

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Posted 06 June 2012 - 14:35

I ordered a bottle of Stipula Moss Green and Noodler's Apache Sunset. The shipping costs, from Germany to the Netherlands, were very reasonable (below € 5) and the parcel arrived in a perfect condition.
As an extra I received some PR cartridges in different colors! Great service!

Although Rolf has a webshop, I find it more convenient to mail him (at info@missing-pen.de). As others have said, he is a knowledgeable, friendly person and he replied very quickly to my e-mails.

He made it to my shortlist of pen- and ink-suppliers and I'll probably order again from him soon.



#19 Emsiesse

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Posted 05 September 2013 - 09:57

Very good experience with www.missing-pen.de/ for me too, also on Ebay .

Highly recommandable seller . Very serious and professional !

Sehr empfehlbar !

Very nice Diamine Racing Green ink .

#20 DrRoger

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Posted 05 September 2013 - 15:01

Very good experience here too - Noodlers Walnut and Sepia among others were ordered and arrived quickly and safely. Emails received reply in less than an hour. It's important to celebrate the good folks and Rolf is A1 (he even forgave my rusty high school German.)






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