Caran D'ache Repair

[wordisb8nd]

I was interested in sending my caran d'ache back to the company for a repair. The pen leaks around the seal where the body of the pen meets the base of the nib. Right at that junction, it leaks significatnly. I know caran d'ache has a lifetime warrenty on the pens, but I have had no luck in finding out how to utilize this warranty and send it back to repair. I've been on the site and sent them 2 emails stating my question, but I have recieved no response in return. I was hoping someone would have some insight into the best way to go about this. Thank you in advance.

 

 

Chris

[arster]

I was interested in sending my caran d'ache back to the company for a repair. The pen leaks around the seal where the body of the pen meets the base of the nib. Right at that junction, it leaks significatnly. I know caran d'ache has a lifetime warrenty on the pens, but I have had no luck in finding out how to utilize this warranty and send it back to repair. I've been on the site and sent them 2 emails stating my question, but I have recieved no response in return. I was hoping someone would have some insight into the best way to go about this. Thank you in advance.

 

 

Chris

 

Hi Chris: Don't know if you are in the US but this very nice guy who answered the phone on a Sunday afternoon is the US repair for Caran d'ache. They will probably replace the entire front end, at least that's what he told me regarding the Ecridor series...

 

CARAN d’ACHE

Filofax, Inc.

Attn: Bob Nurin

372 Danbury Road, Suite 171

Wilton, CT 06897

www.carandache.ch

(203) 563-2200

Hope this helps!

[robchogan]

I just called them, and while Bob Nurin was on vacation the man with whom I spoke said they no longer handle caran d'ache. He recommended 1-800-442-2706. That turns out to be "Swiss Army." I called them and they do indeed repair caran d'ache pens on warranty. There is a $10 handling fee. My problem is exactly the same as Chris's. I'll let you know how it turns out.

Robert

[robchogan]

Update on caran d'ache repair. I sent the pen to "Swiss Army" the end of September. They called me a week later to say they could not repair the pen so they were sending it to Geneva. Two weeks later they called again to say that Cd'A Geneva said they would repair it under warranty at no cost. Rather amazing considering that I bought it over 20 years ago (in Geneva). It arrived last week and is in perfect condition. It looks as if they replaced the front end including the nib.

So their "lifetime guarantee" is real.

Gives me another reason to miss Switzerland.

[Goober]

UPDATE: The current authorized agent for Caran D'ache repairs is:

Creative Art Materials, Ltd.

236 Raceway Drive

Mooresville, NC 28117; 704-664-1427

 

I'm sending in my pen with the same problem as described by the others in this thread. I'll update when the adventure is over.