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Lifetime Warranty From Mont Blanc


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4 replies to this topic

#1 cmsgt5

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Posted 07 December 2010 - 19:56

Greetings:

I purchased my Mont Blanc Diplomat fountain pen in 1970 in Carmel-by-the-Sea, California for $40. That was a big expense for a college student who had just worked all summer in Yosemite National Park and trying to save for college expenses. My Mont Blanc came with a nice white case trimmed in brass and a lifetime warranty both of which I still have.
My warranty says, LIFETIME GUARANTEE
If this pen should fail to function properly for any cause other than wilful or accidental damage, misuse, or inept tampering, we weill restore this pen to original condition at a handling charge of $2.00 provided the pen ins referred to Koh-I-Noor, Inc., Bloomsbury, New Jersey 08804 prior to handling by anyone else.

In 1976 when I was teaching in Brisbane, Australia; my pen did need repair; and I mailed it to the above address certified internatinal mail with $2.00. The pen was returned in fine working condition; and I have used in in the past thirty years for writing Christmas cards only.

My question is what happened to Koh-I-Noor and my warranty? I am the original and only owner and I still have the blurb of a warranty; but I can understand that times change and perhaps they really did not mean what they said forty years ago (even though it was honored in '76).

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#2 Chemyst

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Posted 07 December 2010 - 20:00

Best option, ask Montblanc directly.

They are the only ones who can give you a definitive answer.
Chemyst is not and never was a representative of Noodler's Ink. As misrepresentations like this are not allowed on FPN, Chemyst's right to participate on our board was therefore withdrawn, as from March 2016.
 
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#3 indigirl

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Posted 09 December 2010 - 01:13

Do NOT send your precious pen to Montblanc for repair! I learned the hard way, before I knew anything about pens... you can read my tale of woe here. :crybaby:

If you pen needs help look for a pen repair service that is used to older pens.

#4 cmsgt5

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Posted 09 December 2010 - 01:57

Do NOT send your precious pen to Montblanc for repair! I learned the hard way, before I knew anything about pens... you can read my tale of woe here. :crybaby:

If you pen needs help look for a pen repair service that is used to older pens.



Thanks Indigirl; very helpful; fortunately my Mont Blanc Diplomat is still in fine codnition; I was just curious about that guarantee that we had.

#5 Anthropologique

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Posted 24 June 2013 - 17:07

I had a problem (hairline crack in the nib holder) with one of my limited edition Montblancs (Proust) and Koh - I - Noor actually sent me a brand new pen.  That occurred about 12 years. ago.








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