"italianpens" On Ebay - What's Your Experience?

[yamborghini]

I advise you try not to deal with him for returns. It's probably best to go into your local shop and see if they can do warranties. Visconti are good with warranties and if you just have the booklet without the stamp and date etc they will still allow you to do it. It takes a while but for the price its worth it. If you want to buy it from someone else on ebay expect to pay a fair bit more. (divinas are around 450? ) Even if you get it fixed at cost, it will be less than than actually buying it from a retail shop.

[Doost]

I advise you try not to deal with him for returns. It's probably best to go into your local shop and see if they can do warranties. Visconti are good with warranties and if you just have the booklet without the stamp and date etc they will still allow you to do it. It takes a while but for the price its worth it. If you want to buy it from someone else on ebay expect to pay a fair bit more. (divinas are around 450? ) Even if you get it fixed at cost, it will be less than than actually buying it from a retail shop.

 

The best way for me is moneyback. MAybe i will open dispute at paypal, because the pen is broken.

 

We have no Visconti service center here in Moscow. All of pens can be send to manufacture in Italy... I've already contact with my distributor, they can help me.

 

PS I buy Divina for 595 (come whit 14K nib) + 195 for upgrading 23k palladium nib. Nevermind.

[terminal]

I'm not sure anyone is keeping score but I wanted to chime in and say I've bought a couple of pens from this seller and had very positive interaction with him. I've added him to my favorite seller list and I keep an eye on everything he posts. I've asked him questions and gotten answers back and he's never messed up an order.

[ChuckClark]

I too have had nothing but positive experiences with this seller?

I highly reccommend them.

[edorsky]

I had a positive experience. I purchased an HS at a good price from the Seller last year. The pen was a bit finicky at first. The seller offered a full refund. Fortunately it was not necessary.

[tgoto]

I have had a great experience with Lou @ Italianpens.

 

I ordered an Aurora Mare (Optima) from them.

When the pen came, the nib had a factory defect.

 

I thought about sending the pen to a nib meister but I contacted Italianpens first to get their advice on this, Lou asked me to send the pen back. He even paid for the shipping cost. Lou replaced the pen with a new 18k nib and delivered it back to me in a week, along with a pocket-size Italianpens notepad.

 

The repaired pen writes like a dream!

I can't be happier with his proactiveness and professionalism.

 

Personally I think price is a subjective matter. If the price is right for you, that is the right price. I think what I paid was a good price.

 

I highly recommend Italianpens.

 

tgoto

[yoshipen]

The guy is legit, sometimes a little expensive, but was very straightforward and helpful on a rare-ish omas with me.

[ggrosjean]

I have bought several pens from this seller and have had great service and deliveries are always on time.

[aardvarkbark]

+1 for consistently good experiences with Lou.