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Is JetPens reliable


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#1 Nikhil

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Posted 30 July 2009 - 15:44

Is jetpens a reliable site to use.? Anyone have complaints.?
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#2 tlaine

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Posted 30 July 2009 - 15:47

jetpens is a great place to buy pens from. I've purchased from them several times, absolutely no complaint. I wouldnt hesitate to buy from them again. They usually ship their items really quickly too. smile.gif
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#3 LockedWrenchPort

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Posted 30 July 2009 - 15:56

QUOTE (fountainpenguy @ Jul 30 2009, 10:44 AM) <{POST_SNAPBACK}>
Is jetpens a reliable site to use.? Anyone have complaints.?

A recent topic has already covered this very well
Jet Pens, Opinions & Experiences
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#4 kernando

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Posted 31 July 2009 - 08:01

1. mostly
2. yes, see other thread
Apparently I'm the only to have tested them hard enough.
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#5 ihopgod

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Posted 31 July 2009 - 16:38

I've purchase from them 3 times this year; in all three cases, my pens arrived faster than the time quoted, and everything was packaged well. They don't always have the best prices, but I was satisfied.

#6 bardharlock

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Posted 31 July 2009 - 18:28

I've placed ten orders with them this year. No problems to report.
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#7 inkypete

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Posted 31 July 2009 - 22:40

Just check their freight costs. I've found them to be extraordinarily expensive for international shipping. Their price and range is very good but not when the shipping is sometimes double their opposition.
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#8 kushbaby

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Posted 01 August 2009 - 01:19

Excellent experiences with Jetpens. Extra bonus is free shipping with $25 or more purchase in US (OP is in Long Island), so works well for inks for me. Very fast service in my experience.
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#9 tres

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Posted 02 August 2009 - 00:43

You can add me to the chorus of, "I have been very happy with JetPens."

#10 lantis44

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Posted 05 April 2013 - 19:17

does jetpens write value above(exterior surface) of their shipping ? i will buy pencils above 440$ but i dont want to writing any value on my shipping.
75$ is limit for customs of turkey.

thanks

#11 lantis44

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Posted 06 April 2013 - 19:33

can you help me ?

#12 gsalazar

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Posted 06 April 2013 - 20:12

I'm not sure about international shipping, but here in the US, when I get shipments from them, the only labels on the box are the address labels.

They do print your invoice, but it's inside the box, so there shouldn't be any worries. But, because each country has its own customs policies, it might be best to email JetPens directly and ask if they declare the value of items when shipping internationally.

#13 lantis44

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Posted 07 April 2013 - 16:30

I'm not sure about international shipping, but here in the US, when I get shipments from them, the only labels on the box are the address labels.

They do print your invoice, but it's inside the box, so there shouldn't be any worries. But, because each country has its own customs policies, it might be best to email JetPens directly and ask if they declare the value of items when shipping internationally.


They gave that answer

Jetpens customer service
The shipping cost is not included in the declared value of an international order. On the customs form, the declared value will be the order sub-total before shipping, in USD.

Thanks for your e-mail and interest in our products. Since much of our packing process is automated to be efficient, the customs value is automatically calculated and we cannot edit the value or declaration of contents. We sincerely apologize for any inconvenience.


What do you think ?
also i cant understand that why they refuse my all offer.they dont any help me.
i can buy piece by piece pencils but international shipping is 40$ for 1 pencil wow Posted Image

Edited by lantis44, 07 April 2013 - 16:38.


#14 Trivan

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Posted 07 April 2013 - 20:33

Your asking a company to knowingly put false information on a customs form, which I'm sure can cause them issue if caught. I would not risk it if it was my company either.

#15 lantis44

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Posted 07 April 2013 - 21:42

Your asking a company to knowingly put false information on a customs form, which I'm sure can cause them issue if caught. I would not risk it if it was my company either.



but different americans sellers in ebay have sent with low price on a customs form and i havent a problem until now.jetpens can put true invoice inside box that no problem for me.if international shipping of jetpens isnt very expensive,i can buy in parts.

jetpens international shipping is 40$ for 24 pens
jetpens international shipping is 40$ for 1 pens

#16 gsalazar

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Posted 07 April 2013 - 22:49

I'm not a JetPens representative, so I can't really speak for their behalf. But, I wouldn't compare them to eBay sellers, a number of whom may simply be individual resellers and can make that discretion on their own because it wouldn't affect anyone else but them. JetPens is a company with employees and probably follows a different scaling/business model. It would be better to compare them to Goulet Pens or any of the other larger sellers with their own web presence. I don't know if they would knowingly put false information on a customs form, either. As JetPens noted in their response, they have an automated shipping process, and so they've made a cost-to-value decision that it wasn't in their best business interest to make such exceptions, and as a company it's best to adhere to country guidelines on these things.

It's a bit like being tourists in NYC. There are the street vendors and individual shops where haggling is okay, but you can't do that in a retail store where rules are in place that they have to follow to stay in business. I'm sorry that you aren't getting the answer you want, but I don't think it would be fair to judge a company for how willing they are to break rules for a customer. Perhaps you may be able to find eBay sellers for the items you are looking for with more reasonable shipping costs to you. Communication may be an issue, but there are also other places online that sell a variety of Asian stationery, like Rakuten.

#17 lantis44

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Posted 08 April 2013 - 07:49

I'm not a JetPens representative, so I can't really speak for their behalf. But, I wouldn't compare them to eBay sellers, a number of whom may simply be individual resellers and can make that discretion on their own because it wouldn't affect anyone else but them. JetPens is a company with employees and probably follows a different scaling/business model. It would be better to compare them to Goulet Pens or any of the other larger sellers with their own web presence. I don't know if they would knowingly put false information on a customs form, either. As JetPens noted in their response, they have an automated shipping process, and so they've made a cost-to-value decision that it wasn't in their best business interest to make such exceptions, and as a company it's best to adhere to country guidelines on these things.

It's a bit like being tourists in NYC. There are the street vendors and individual shops where haggling is okay, but you can't do that in a retail store where rules are in place that they have to follow to stay in business. I'm sorry that you aren't getting the answer you want, but I don't think it would be fair to judge a company for how willing they are to break rules for a customer. Perhaps you may be able to find eBay sellers for the items you are looking for with more reasonable shipping costs to you. Communication may be an issue, but there are also other places online that sell a variety of Asian stationery, like Rakuten.


Thank you for your answer

do you know different online that i will buy Platinum Pro-Use II 05 Drafting Pencil(except jetpens)?

Edited by lantis44, 08 April 2013 - 07:59.


#18 queenofpens

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Posted 08 April 2013 - 20:10

I've been very happy with them, and get very fast service.

The only thing that bothers me a little is that I have to catch them on a day when everything I want is in stock. To be fair, even though they sell out sometimes, they get more in stock very quickly.

#19 pen10

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Posted 20 October 2016 - 06:10

Jet pen is the most reliable  pen and  also  comfortable for writing.  



#20 wastelanded

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Posted 20 October 2016 - 11:10

The intl shipping is ridiculous, but it's the same for every online US business. Even on eBay. Not really fair to single out JetPens.

The lone exception seems to be Vanness, who has a flat $9 rate to Canada and now has 100% of my business.
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