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Exceptional customer service from JetPens

GreenVelvet

By GreenVelvet
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GreenVelvet Collectors Item

GreenVelvet

Posted
Posted

Hey folks,

 

I'll do the little "no affiliation" spiel first - I don't have any ties to JetPens other than being a very happy customer. (And I should disclose that in a giveaway here on an FPN forum, I won a Lamy Al-Star from them. So I'm an extra-happy customer.)

 

I order from them a lot - I love their free shipping over $25, and I give away a lot of disposable fountain pens (Platinum Preppies, Pilot Varsities, Pilot V-Pens) to whoever will have them. So JetPens is my source.

 

One of my packages just disappeared somewhere in the mail. The U.S. Postal Service delivery confirmation said it was delivered... but I never got it. I emailed JetPens just to ask them to send it along to me if it ever came back to them, and I'd pay shipping if need be. (And from now on, I'll get signature confirmation.) They emailed back to say they were sending me a duplicate of the same order, with signature confirmation, and if the original package ever gets to ME, I should send it back to them.

 

I am willing to accept the fact that things get lost in the mail every now and again, no matter how upset that truth may make me... but in no way was this JetPens' fault. My order total was close to $50 and I thought this was a really stellar thing for them to do. I've since received the replacement package, which, thanks to signature confirmation, reached me safely and swiftly.

 

Of course it's a good business practice, because it makes me an even happier customer, and it makes me kvell about it to other folks, like this. But I still thought it was a darn fine thing to do.

 

Just wanted to share.

My letter-writing blog: The Missive Maven
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kushbaby Collectors Item

kushbaby

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Posted

I love JetPens. I remain astounded at how quickly my orders come, and the free shipping over $25 really makes a difference when getting inks.

 

:thumbup:

 

(No affiliation, etc., etc.)

 

__________________

Kushbaby

 

I like eating peanuts with chopsticks...

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PenTieRun Collectors Item

PenTieRun

Posted
Posted
I love JetPens. I remain astounded at how quickly my orders come, and the free shipping over $25 really makes a difference when getting inks.

 

:thumbup:

 

(No affiliation, etc., etc.)

 

+1

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Passion Mint

Passion

Posted
Posted
I love JetPens. I remain astounded at how quickly my orders come, and the free shipping over $25 really makes a difference when getting inks.

 

:thumbup:

 

(No affiliation, etc., etc.)

 

+1

I once made a mistake on my order and emailed them asking whether or not they could change it and they answered yes. I got the package in two days dispite the fact that my changing the order must have slowed them down. There shipping has always been great and when I email them with questions, they always respond super fast.

I love Jetpens. (No affiliation, blah blah blah)

"Catch them quickly before they fly away. I'm blowing scattered thoughts in your direction."

- Sarah Yhann

http://img525.imageshack.us/img525/606/letterji9.pnghttp://img244.imageshack.us/img244/5642/postcardde9.png

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nparik1 NOS (New Old Stock)

nparik1

Posted
Posted
I love JetPens. I remain astounded at how quickly my orders come, and the free shipping over $25 really makes a difference when getting inks.

 

:thumbup:

 

(No affiliation, etc., etc.)

 

+1

 

+2 JetPens Rock!!

--- Pens I am using lately, in some rotation ---

Varuna Rajan Ebonite Black Bakul finish (Italic)

Varuna Vishal Ebonite Mottled Green (Fine)

Lamy '09 Orange (Medium)

Sailor 1911 Black (Fine)

Visconti Opera Black (Medium Nib)

Waterman Phileas Black (Medium Nib)

Pilot Prera Ivory (Fine)

Platinum Preppy Black (Fine)

Pettite Black (Fine)

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ZebraPenguin Mint

ZebraPenguin

Posted
Posted

+3 for JetPens. The $25 to free shipping makes a big difference every time (especially for inks!), and I was ecstatic to see that I could get refills for my beloved Japanese pens after resigning myself to their slow deaths once I came back stateside.

 

And they carry the Iroshizuku line... one of which recently made a fantastic birthday present for my wife.

 

No affiliation aside from being a constantly satisfied customer.

Smile, breathe, and go slowly | Radio Solitude

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