Hi all, from UK,
i have been given a gift, Pelikan M800 Fountain pen with Medium nib, but F nib is what I really want, i have checked the UK offical after sale here : http://www.stonemarketing.com/pen-repair.html
"PLEASE NOTE that within 28 days of your fountain pen purchase, you will not be charged for nib exchanges should you require one, BUT you will need to produce a receipt. If your receipt is outside of the 28 days, YOU WILL BE CHARGED FOR THE NIB."
it seems that according to the regulation, they require a receipt to demonstrate it is within 28 days of purchase, but the thing is the pen is a gift and there is no receipt comes with the pen, but the warranty leaflet is in the box.
I am wondering, if I can still enjoy the warranty and change the medium nib to Fine nib?
Full Version: Do i need receipt for pelikan nib exchange? in UK
Hi,
I'm not sure on the technicalities, but I would contact Stone about swapping the nib across, who might well work something out if they see it's a brand new un-inked nib. They're currently sorting out a cracked M400 cap for me, and I didn't need my receipt for that.
Hope this helps!
Emma
I'm not sure on the technicalities, but I would contact Stone about swapping the nib across, who might well work something out if they see it's a brand new un-inked nib. They're currently sorting out a cracked M400 cap for me, and I didn't need my receipt for that.
Hope this helps!
Emma
QUOTE (cartieruk @ Aug 30 2008, 12:04 PM) 
Hi all, from UK,
i have been given a gift, Pelikan M800 Fountain pen with Medium nib, but F nib is what I really want, i have checked the UK offical after sale here : http://www.stonemarketing.com/pen-repair.html
"PLEASE NOTE that within 28 days of your fountain pen purchase, you will not be charged for nib exchanges should you require one, BUT you will need to produce a receipt. If your receipt is outside of the 28 days, YOU WILL BE CHARGED FOR THE NIB."
it seems that according to the regulation, they require a receipt to demonstrate it is within 28 days of purchase, but the thing is the pen is a gift and there is no receipt comes with the pen, but the warranty leaflet is in the box.
I am wondering, if I can still enjoy the warranty and change the medium nib to Fine nib?
i have been given a gift, Pelikan M800 Fountain pen with Medium nib, but F nib is what I really want, i have checked the UK offical after sale here : http://www.stonemarketing.com/pen-repair.html
"PLEASE NOTE that within 28 days of your fountain pen purchase, you will not be charged for nib exchanges should you require one, BUT you will need to produce a receipt. If your receipt is outside of the 28 days, YOU WILL BE CHARGED FOR THE NIB."
it seems that according to the regulation, they require a receipt to demonstrate it is within 28 days of purchase, but the thing is the pen is a gift and there is no receipt comes with the pen, but the warranty leaflet is in the box.
I am wondering, if I can still enjoy the warranty and change the medium nib to Fine nib?
Stone marketing are pretty good, they sorted out a Sheaffer Balance II with a cracked cap for me and I couldn't find the receipt (they couldn't repair so sent me a new one in a different colour and returned the original).
I had to pay just under £5 for return postage as I didn't have the receipt which would have been waived if I had it, but a bargain all round as I got another pen out of it. Get in touch I am sure my experience wasn't a one off.
Andy
I had to pay just under £5 for return postage as I didn't have the receipt which would have been waived if I had it, but a bargain all round as I got another pen out of it. Get in touch I am sure my experience wasn't a one off.
Andy
hi, thanx emma and andyk,
i have tried stone marketing, just like what you described, stone marketing is really really nice, i have got my pen nib exchanged and it cost me only 3 days!
i am so glad that pelikan have such a wonderful after sale service! i'd like to say it probably the best one among the other brands.
i have tried stone marketing, just like what you described, stone marketing is really really nice, i have got my pen nib exchanged and it cost me only 3 days!
i am so glad that pelikan have such a wonderful after sale service! i'd like to say it probably the best one among the other brands.
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