QUOTE(inkypete @ Jun 26 2008, 05:56 PM) [snapback]652403[/snapback]
When I emailed nota-bene a few months ago on a diferent matter they replied but quoted an outrageous price for freight - more than double US charges. Now they just don't answer emails. I can only think they are not serious about their online business.
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Now, if only I could find an online source that had good customer service.................................
I have to say I'm really surprised by these comments. I've ordered from Russell at Nota Bene in the past (including some Whitelines paper), and he was always very helpful and attentive through his e-mail communications, and in my order included a free Clairefontaine Forever notebook, as I had expressed an interest in fountain pen-friendly recycled stationery, as well as a personally written note from Russell thanking me for my order. So I would say that he definitely has excellent customer service!
I sympathise with you for being quoted "an outrageous price for freight", as I've come to expect high shipping charges and a huge difference between Canadian and US shipping costs, and I can't venture to guess why Russell hasn't responded to your subsequent e-mails, but I still feel it was a pleasure ordering from him, and wouldn't hesitate to do it again, if it weren't for the fact that I've already got a good stock of paper.
Hope you are able to find a source for Whitelines with better shipping options!