My beloved Conways Stewart resin Duro in honey noir had a problem: its feed gave off nasty and sudden drops of ink without warning. I contacted Mary and she offered to have the feed exchanged by CS for a new feed with a different design.
Now the pen has returned and indeed functions flawlessly. As it sported a customized nib I asked Mary to keep the nib for fear of it being accidentally exchanged by the factory. And so she did.
I think it's great for a pen company to have such a contact person. As we all know, not many companies do, and if they do, they're normally customer service representatives without any clue of how to disassemble a pen. I am sure the success of a company like CS rises and falls with the presence of company representatives like Mary. May she hopefully continue forever to serve the community of CS lovers.

Mary has always been so very helpful with my questions. She is a tremendous asset to both CS and the FP community. I am so glad that someone thought of lauding her helpfulness in this way!

Given that eulogy is most frequently associated with funerals (though it does mean speaking praise), you had me worried for a moment.

Methinks you mean "elegy".

Nope.

That said, one almost never hears "eulogy" used to refer to the living. That may be a usage shift.

But I have heard the verb "to eulogise" (or "ize", if you must ) used quite often in reference to the living

And I agree about Mary's deserving such praise.

Deirdre, in a sense we're both correct. According to the Oxford English Dictionary the sense in which you use the word is American English, whereas the sense in which I use it is English: "Eulogy 1 speech or writing in praise of a person; an expression of praise. 2 US a funeral oration in praise of a person." Accordingly, omasfan's usage is correct.

It is correct, it's just alarming (because of how it's most commonly used in the US). That's all I meant.

Deirdre, fair enough; two nations divided by a common language (or something to that effect).

Exactly! I've been on the embarrassing end of some of those differences myself.

Let me add my voice to the chorus of praise for the excellent service provided by Mary Burke to Conway Stewart's customers in the U.S. The woman is phenomenal in so many ways: in-depth knowledge of her product, ability to relate to wide variety of customers, helpful spirit, pleasing personality. She has single-handedly built up the Conway Stewart market in this country.

I apologize for the confusion that the word "eulogy" may have caused as I am now aware that it often refers to a laudatory speech delivered at a funeral in the US (me stupid as I live in the US). This is, of course, not what I meant. May I alternatively suggest "panegyric?" Or just good ole' "praise"?

"Attagirl!" would suffice.