I am looking to buy an 805 from PenGallery.com for $252.00. The price is much lower than any other seller I could find. Has anybody had a bad experience with this seller--or any experience at all?

I've only had excellent experiences with them. Reasonable flat fee for express shipping and good service.

-Tom

I've bought some high end goodies from them. Enjoy!

I bought a Pelikan 400 in 2005 and just bought a Sailor 1911M from them.
Good service both times.
The 1911M did not have a cartridge with it. I emailed them and they sent me
three cartridges for my trouble.
I would order from them again, if Pam Braun at www.oscarbraunpens.com
does not have a better or close price. Now she is great!! Her service and speed are great.
The only drawback with her is a no return unless defective policy. So, know what
you want when you order from her.

Not only are they legitimate.... but they are WONDERFUL to do business with!

Seeing that I live in Kuala Lumpur, I have bought many pens from Pen Gallery - over the counter, of course. I have no doubt they are legitimate. They are one of the premier pen specialists here in Malaysia

I've had excellent service from them also. That said, it's still worth it to shop around and compare prices, because there are still some very good domestic deals to be had, as mentioned upthread.

As already noted by other members, they are legitimate. Good prices (especially when they have sales) and they keep the items they sell online in stock. I ordered seven pens from them before the holidays. All arrived securely packed within the same week. Happy shopping!

Only two experiences to report and both were faultless. Highly recommended.

I have been buying from them for some time now (recently ordered a Stipula). They are excellent in whatever they do . They answer all your queries patiently and their shipping via Fed Ex is excellent . You should ask for Mr. Lai , who is a very nice person to interact with.("Kim Hoong Lai" <lai@pengallery.com>


By chance , if any of your pens come with manufacturing fault , they replace it and the shipping is on their FedEx account .

All the very best wth your purchases.

regards,

Dev

I'm disappointed with Pen Gallery.

I ordered my 805 on February 28th. It's March 11th and they still haven't shipped my pen. They sent me an email on Friday in a response to my query; they said it was out of stock.

I think that if you're selling items that are out of stock it should be made very, very, clear before checkout.

My original post was intended to determine whether a site that offered pens as such low prices could be legitimate. My own experience is that they are a real business selling authentic pens.

More importantly, when there was a problem with my original order (manufacturer's defect) the pen was hurriedly (fedex) and apologetically replaced. I remain critical of pengallery's policy (whether stated or de facto) that allows backordered pens to be sold without forewarning. I understand that this is actually a common practice in many domestic pensellers as well. If concerned about the timeframe of delivery, contact pengallery in advance and inquire whether the pen is in stock (this is actually a good idea for any penseller).

Quibbles over back order sales aside, I was impressed with pengallery's customer service. I just bought another pen from them (a Pelikan 625 'red').

Give them a try.

Will

Will,
Thanks for your post!