Listed below are the most commonly requested Italian manufacturer contact information. The info is mostly germane to US customer service centers, and does not have contact information for service centers in other countries, unless it's in Italy. Please add to the list or update the information. The list is also not meant to be all-inclusive.
ANCORA - ITALY
Via Vignone 12
27030 Confienza, PV
ITALIA
T: +39 0384 67 48 65
F: +39 0384 68 49 47
E: ksvksa@tin.it
W: www.ancorapen.com
AURORA - USA Distributor
Kenro Industries, Inc.
393 Jericho Turnpike, Suite 2
Mineola, NY 11501 USA
T: 800.741.0005
W: www.aurorapen.it
W: www.kenroindustries.com
DELTA - USA Distributor
YAFA Pen Company
21306 Gault Street
Canoga Park, CA 91303 USA
T: 818.704.8888
Toll Free: 800.923.2736
F: 818.704.8112
E: yafa@yafa.com
W: www.yafa.com
DUCATI - USA Distributor
Menash Signatures, LLC
650 Danbury Rd.
Ridgefield, CT 06877 USA
T: 203.438.8800
W: www.aquilagroup.it/ducati/
KRONE - USA
Krone, LLC
1275 Busch Parkway
Buffalo Grove, IL 60089 USA
T: 847.215.0011
F: 847.215.0013
E: info@kronepen.com
W: www.kronepen.com
LALEX - USA
Lalex Gifts
377 Ogden Ave.
Teaneck, NJ 07666 USA
T: 201.837.7834
E: lalexgifts@aol.com
W: www.lalex1938.com
MARLEN - ITALY
Linea Marlen s.a.s
Via. P. Nenni n3
81030 Sant'Arpino (CE)
ITALIA
T: +39 081 8918829
F: +39 081 5012505
E: marlen@marlenpens.com
W: www.marlenpens.com
MARLEN - USA Distributor
Luxury Brands LLC
205 Longshore Way
Fayetteville, GA 30215 USA
T: 770.881.7131
F: 770.755.1477
E: info@lux-brands.com
W: www.marlenpens.com
W: www.lux-brands.com
MONTEGRAPPA - USA
Attn: Service Dept.
252 Broadhead Rd, Suite 500
Bethlehem, PA 18017 USA
T: 800.995.4810
F: 610.817.6156
W: www.montegrappa.com
MONTEVERDE - USA Distributor
YAFA Pen Company
21306 Gault Street
Canoga Park, CA 91303 USA
T: 818.704.8888
Toll Free: 800.923.2736
F: 818.704.8112
E: yafa@yafa.com
W: www.yafa.com
W: www.monteverdepens.com
OMAS - USA Distributor
Kenro Industries, Inc.
393 Jericho Turnpike, Suite 2
Mineola, NY 11501 USA
T: 800.741.0005
W: www.omas.net
W: www.kenroindustries.com
SIGNUM - ITALY
Essegi SNC
Via S.Andrea, 20
36061 Bassano Del Grappa
ITALIA
T: +042 456 6226
E: essegi@pennesignum.it
W: www.pennesignum.it
SIGNUM - North America Distributor
Empire Writing Instruments, Ltd.
34 Waldorf Court
Brooklyn, NY 11230 USA
T: 718.421.3370 (within NY State)
Toll Free: 877.744.6867
F: 718.421.0510
E: sales@empirepens.com
W: www.empirepens.com
STIPULA - ITALY
Etruria s.r.l.
Via Livorno, 8/50a
50142 Firenze
ITALIA
T: +39.055.7327203
F: +39.055.7327536
E: marketing.sales@stipula.com
W: www.stipula.com
W: www.penemporium.com/stipula/
STIPULA - USA*
Stipula Repair Service
6547 N. Academy Blvd #508
Colorado Springs, CO 80918-8342 USA
*(Don't know about this one, but it's listed on Swisher's Web Site)
VISCONTI - ITALY
Via dell'Osservatorio, 120
50141 Firenze
ITALIA
T: +39.055.456521
F: +39.055.4250342
E: visconti@visconti.it
W: www.visconti.it
VISCONTI - USA Distributor
Visconti Fine Writing Inc.
300-2C Route 17 South
Lodi, NJ 07644 USA
T: 973.773.9095
Toll Free: 800.847.2668
E: visconti@viscontiusa.com
W: www.viscontiusa.com
Direct Contact: Ken Jones
T: 202.498.5747
E: kjones5369@gmail.com
FPN ID: kjones5369
Other Resources:
http://www.penhero.com/PenBookmarks_PenMakers.htm (list of pen manufacturers/distributors)
http://www.worldlux.com/cgi-bin/navigate.c...le=pens_repairs
http://www.swisherpens.com/Pen_Directory.htm
http://www.joonpens.com/repair_directory.php
Full Version: Italian Brands Contact Info
OMG, thanks for putting this together and putting it up. Brilliant!
Indeed!! Many thanks!
Jim
Jim
You're welcome. I already had most of the addresses in a spreadsheet for my own reference. I saw greencobra's post about an address for Delta, and rather than respond to his post, I just compiled all the addresses in one list. This way the information isn't fragmented when people need contact information for Italian pen manufacturers/distributors. I'd encourage others to please contribute with additional or updated information.
Also, no offense to anyone, but please do not contact me directly about service on your Italian pens. (This is not directed at your PM from this morning, GP -- to which I've already responded.) I'm not singling anyone out, but I've received a PM already about an Omas pen repair. I dare to dream, but I'm not Omas and I cannot respond to your questions about repairs. Please contact the manufacturer/distributor directly. Thanks.
Also, no offense to anyone, but please do not contact me directly about service on your Italian pens. (This is not directed at your PM from this morning, GP -- to which I've already responded.) I'm not singling anyone out, but I've received a PM already about an Omas pen repair. I dare to dream, but I'm not Omas and I cannot respond to your questions about repairs. Please contact the manufacturer/distributor directly. Thanks.
The correct Company's name of Stipula is no longer Stipula Firenze: now it's Etruria srl.
Address and phone are ok
Address and phone are ok
Thanks, Susanna. Since I can still edit the original post, I've updated it. 
Hi guys
Hey just a quick remark about Stipula.
I used their service like three months ago, they have a US based facility where you can send your Stipula and then they will a) repair there b ) take care of the shipping-imports-exports etc things needed.
Very useful and Claire Kolb is really such a very very nice lady.
Well of course I think you have to send an e-mail to Claire Kolb and then send the pen, any way just to be aware about this option.
Stipula Repair Service
6547 N Academy Blvd #508
Colorado Springs, CO 80918-8342
Ok very best
Ricardo
Hey just a quick remark about Stipula.
I used their service like three months ago, they have a US based facility where you can send your Stipula and then they will a) repair there b ) take care of the shipping-imports-exports etc things needed.
Very useful and Claire Kolb is really such a very very nice lady.
Well of course I think you have to send an e-mail to Claire Kolb and then send the pen, any way just to be aware about this option.
Stipula Repair Service
6547 N Academy Blvd #508
Colorado Springs, CO 80918-8342
Ok very best
Ricardo
I understand Visconti (Fine Writing) has a new address...
Fine Writing Inc.
1318 60th St.
Brooklyn, NY. 11219
Fine Writing Inc.
1318 60th St.
Brooklyn, NY. 11219
I just discovered the address for Stipula returns changed so I am passing it along. Hopefully my pen is not lost but it could be as a result. I got the address from the Worldlux web site which is incorrect. I sent Stipula an email but it was over the weekend and an Italian holiday so the response took a while and I had few opportunities to get to the post office. Here's what I was told by Stipula WRT returns/repairs. It was totally my mistake, but Daniela has been wonderful to converse with and patient. She is fluent in English and very responsive. Daniela said the company name changed a while ago and the post office no longer delivers to that name. Don't make the same mistake I did. I wish their website would be more informative on this, but I couldn't find these directions anywhere.
Dear Sirs,
Thank you for contacting us!
Please if you are sending the pen from USA please follow the herebelow instructions.
Please do not send it directly as we will not accept any parcel charged for high Customs fees.
We would be happy to get your pen repaired and back in working order…. our technician will be able to revise it and check over the problem accordingly.
Please package the pen (send just the pen not the box!) with some bubble wrap to Stipula Repair Service at the following address:
Stipula Repair Service
6547 N Academy Blvd #508
Colorado Springs, CO 80918-8342
We also kindly ask you to insert $25 (cash in an envelope would be just fine, since we cannot accept bank checks) as a contribution for return shipping and handling fees for the repair.
Please make sure to include a note with the nature of the problem, and also your return shipping information plus a telephone number in case we need to contact you.
We inform you that the repair will take from 4 to 6 time from receipt.
Thank you in advance! If you have any questions, please contact me and I will be able to provide you with the precise information.
Best regards,
Daniela Filistrucchi
(Customer service)
Etruria S.r.l.
Via Livorno 8/50a
50142 Firenze – Italy
Tel +39 055 7327203 Fax +39 055 7327536
www.stipula.com
marketing.sales@stipula.com
Dear Sirs,
Thank you for contacting us!
Please if you are sending the pen from USA please follow the herebelow instructions.
Please do not send it directly as we will not accept any parcel charged for high Customs fees.
We would be happy to get your pen repaired and back in working order…. our technician will be able to revise it and check over the problem accordingly.
Please package the pen (send just the pen not the box!) with some bubble wrap to Stipula Repair Service at the following address:
Stipula Repair Service
6547 N Academy Blvd #508
Colorado Springs, CO 80918-8342
We also kindly ask you to insert $25 (cash in an envelope would be just fine, since we cannot accept bank checks) as a contribution for return shipping and handling fees for the repair.
Please make sure to include a note with the nature of the problem, and also your return shipping information plus a telephone number in case we need to contact you.
We inform you that the repair will take from 4 to 6 time from receipt.
Thank you in advance! If you have any questions, please contact me and I will be able to provide you with the precise information.
Best regards,
Daniela Filistrucchi
(Customer service)
Etruria S.r.l.
Via Livorno 8/50a
50142 Firenze – Italy
Tel +39 055 7327203 Fax +39 055 7327536
www.stipula.com
marketing.sales@stipula.com
Well it's been over a month and the pen hasn't turned up there or here. It is gone/lost. Don't make the same mistake I did! It was not insured as it would've been around $60! DANGIT!
QUOTE (MicheleB @ Jun 26 2008, 02:04 PM) 
I just discovered the address for Stipula returns changed so I am passing it along. Hopefully my pen is not lost but it could be as a result. I got the address from the Worldlux web site which is incorrect. I sent Stipula an email but it was over the weekend and an Italian holiday so the response took a while and I had few opportunities to get to the post office. Here's what I was told by Stipula WRT returns/repairs. It was totally my mistake, but Daniela has been wonderful to converse with and patient. She is fluent in English and very responsive. Daniela said the company name changed a while ago and the post office no longer delivers to that name. Don't make the same mistake I did. I wish their website would be more informative on this, but I couldn't find these directions anywhere.
Dear Sirs,
Thank you for contacting us!
Please if you are sending the pen from USA please follow the herebelow instructions.
Please do not send it directly as we will not accept any parcel charged for high Customs fees.
We would be happy to get your pen repaired and back in working order…. our technician will be able to revise it and check over the problem accordingly.
Please package the pen (send just the pen not the box!) with some bubble wrap to Stipula Repair Service at the following address:
Stipula Repair Service
6547 N Academy Blvd #508
Colorado Springs, CO 80918-8342
We also kindly ask you to insert $25 (cash in an envelope would be just fine, since we cannot accept bank checks) as a contribution for return shipping and handling fees for the repair.
Please make sure to include a note with the nature of the problem, and also your return shipping information plus a telephone number in case we need to contact you.
We inform you that the repair will take from 4 to 6 time from receipt.
Thank you in advance! If you have any questions, please contact me and I will be able to provide you with the precise information.
Best regards,
Daniela Filistrucchi
(Customer service)
Etruria S.r.l.
Via Livorno 8/50a
50142 Firenze – Italy
Tel +39 055 7327203 Fax +39 055 7327536
www.stipula.com
marketing.sales@stipula.com
Dear Sirs,
Thank you for contacting us!
Please if you are sending the pen from USA please follow the herebelow instructions.
Please do not send it directly as we will not accept any parcel charged for high Customs fees.
We would be happy to get your pen repaired and back in working order…. our technician will be able to revise it and check over the problem accordingly.
Please package the pen (send just the pen not the box!) with some bubble wrap to Stipula Repair Service at the following address:
Stipula Repair Service
6547 N Academy Blvd #508
Colorado Springs, CO 80918-8342
We also kindly ask you to insert $25 (cash in an envelope would be just fine, since we cannot accept bank checks) as a contribution for return shipping and handling fees for the repair.
Please make sure to include a note with the nature of the problem, and also your return shipping information plus a telephone number in case we need to contact you.
We inform you that the repair will take from 4 to 6 time from receipt.
Thank you in advance! If you have any questions, please contact me and I will be able to provide you with the precise information.
Best regards,
Daniela Filistrucchi
(Customer service)
Etruria S.r.l.
Via Livorno 8/50a
50142 Firenze – Italy
Tel +39 055 7327203 Fax +39 055 7327536
www.stipula.com
marketing.sales@stipula.com
UPDATE!
My faith in humanity has been restored. The pen came back from Italy "return to sender". Never opened. Undamaged. Wow! Not sure when I'll be able to let it out of my sight again. ;-) Stipula's Daniela was very responsive and put up with my anxiety and inquiries.
My faith in humanity has been restored. The pen came back from Italy "return to sender". Never opened. Undamaged. Wow! Not sure when I'll be able to let it out of my sight again. ;-) Stipula's Daniela was very responsive and put up with my anxiety and inquiries.
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