I recently bought a pen from a Pen Shop and I was wondering how quality and coustomer satisfaction should be. I ordered couple pens a week ago and the shop said it would ship in 1-2 business days but its been 5 business days since. They don't have a tracking system, or I at least think they don't. They don't have an automated email response thing as well. I'll probably try emailing them. What do you guys think? I guess my question is this: is this typical for a pen shop online to be unresponsive?
(edited to be anonymous and for mistakes)
Full Version: Questionable service
QUOTE(utopianchaos @ Feb 22 2008, 01:14 AM) [snapback]522177[/snapback]
Hey guys, I didn't know where to put this thread but this seemed like a good place to write my problem. My problem, is not about the difficulties of a pen but coustomer service. I recently bought a pen from Dalys Pen Shop and I was wondering how quality and coustomer satisfaction compare with all the rest of the stores. I ordered a phileas a week ago and they said it would ship in 1-2 business days but its been 5 business days since. They don't have a tracking system, or I at least think they don't. They don't have an automated email response thing as well. I'll probably try emailing them. What do you guys think?
And sorry if this isn't the right place on the forum to place this. If it isn't please tell me where I can place these types of threads in the future.
And sorry if this isn't the right place on the forum to place this. If it isn't please tell me where I can place these types of threads in the future.
Five business days doesn't seem too bad, especially given President's Day. I'd definitely send them a quick email to inquire, though.
That is very true. I'm probably just over reacting.
False Alarm, I just recieved my product today and I'm very happy with it.
QUOTE(utopianchaos @ Feb 22 2008, 09:06 PM) [snapback]523076[/snapback]
False Alarm, I just recieved my product today and I'm very happy with it.
Glad the story had a happy ending!
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