QUOTE(MSA @ Feb 4 2008, 09:53 PM) [snapback]503546[/snapback]
Hi:
A friend recently gave me two .9 pencils and one ball pen that do not work (All chrome). Pencils have extra leads inside but the twist mechanisms are not working.
Will the A T Cross co have a problem with the fact that I am not the original owner of these instruments and do not have proof of purchase ? Also what is the best way to mail it the factory.
Can anybody give me some advice.
Thank you
I just went through this last November. No, Cross doesn't even ask about original ownership. I was given a fountain pen/ball pen Townsend set that the twist mechanism wouldn't work and the FP was basicly trashed. Something melted the plastic section. And it needed a converter.
It seems cross does this two ways. You can just send it in to their Rhode Island facility, attention to the Repairs Dept or go to their web site and follow the directions. At the web site, there is a feature that if you pay $10 per pen, they will issue you a RMA number and generate a shipping label. You also tell them a little about what you want done and if your pens have sentimental value or not. That's so they will know you want that pen back instead of a replacement.
It doesn't come out and say it, but I got the impression that if you registered on line and pay the 10 dollars per pen, they would expidite your repair rather than if you just sent them cold. With my two pens, I paid $20 via CC from their web site, got the shipping label and RMA #, and the bottom half of the label is a letter you enclose in the package with your instructions, return address,etc.
OK, bottom line, it took 18 days to get my set back. Both were working as new. Super job. They won't work on the outside metal surface and they tell you that up front, they may give it a quick wipe though. Does not paying the money and not getting a RMA # slow the process? I don't know. It just seems like a cute way of recouping some lost revenue from the lifetime warranty. In the end, I was happy. Hope this helps you some.