Well just letting you guys know that I sent my paragon blue celluloid to omas to get the band sorted. Also asking them about italic or stub nibs for the pen does anyone know how good the service is with them? Also how good are the omas stubs and italics.

It can take a long time (5-8 weeks), as Italy can be the land of organized confusion, but I found it was worth the wait, as the factory does a great job of repairing their pens. I have an Omas stub nib on my Omas Bologna celluloid and it is a wonderful writing nib. I just wished that the stubs were more readily available in North America.

I've had a horrible experience with Omas-Kenro their repairs have been fair but OMAS as a whole has been painful.
Please see my e-mail just sent today to them.

In summary-purchase pen new in october, leaky grip, sent back to Kenro, went back to Italy-5 weeks later get pen. Same problem, contact OMAS directly they say they will replace with new one free of charge- sent back to OMAS -- 4 weeks later no pen. Send e-mail asking for status, they say they are repairing.

E-mail them repsonse below.
Nevertheless, this does not show favorably for me, I'm not happy.


Please also forward this to your management as a case for which how you handle customers.
My expectation was this Pen was going to be a replacement. This is based on e-mail dated from Omas
Dated: Thursday, January 17, 2008 4:11 AM
From: ...........
"Dear Mr. Stana,
We are really sorry to hear your Omas pen is not working properly as any pen lover is entitled to expect.
Thus, we suggest you return this pen through our dealer to Omas and we'll replace it by a new one at no charge. "

So my question are as follows:

v Why is this pen getting repaired a second time when I was told it was going to be a replacement.

v Why is a replacement of a Pen taking 4 weeks-when a new one can be sent from your US distributor within days?


Thus far my challenges have been:

v Defects for a Luxury Brand Pen-Turn around time to fix 5 weeks. Customer was required to pay $25.00 shipping for error not on his part.

v Upon Receipt of repaired pen-same problem surfaced. Customer e-mailed OMAS. OMAS asked for Pen in return for a New One. Customer paid for shipping to US Distributor-Kenro.

v Customer Inquiries about status of new pen 4 weeks later and is now told his pen is being repaired.

I'm wondering if this is how you handle all defective products?
If so and despite really enjoying your pens, I will seriously re consider any future OMAS purchases. In my experience with other Luxury Brand Pens, I've never encountered such challenges and hold ups, especially considering this product is marketed for $650.00 USD retail, one would have better customer support.
Please advise as to how we can facilitate this forward.
Kind Regards,
Brandon.