Without going into too much detail I have experienced a catastrophic failure of a Stipula.


This picture is for illustration purposes only, it is not of the actual incident which is far too graphic for those of a sensitive disposition...

The nice see-through ink reservoir snapped at the join into the grip section rendering the pen into slightly more pieces than the makers intended and giving my work colleagues an instant opportunity to exercise light-hearted banter when I took my suit jacket off (which was also no longer strictly in accordance with the designers original specification - as luck would have it a large proportion of my once crisp white shirt was now a reasonable colour match).

I think that this repair might involve a journey home to the makers for some tender loving care and wonder if anyone has contact details for the Accident and Emergency Department at Stipula pens. Please bear in mind that I am in the UK (which means that Italy is about 5 miles away), so Euro-centric solutions would be preferred.

Mille Grazie

IANAN


Edit: Anyone who has also noticed my thread about the leaking Lamy 2000 and guessed that I have not had my finest weekend has barely scratched the surface.

Condolences! Looks like you'll be making a trip to your dry cleaners in the morning.

The dry cleaners are on speed dial but lately have been screening my calls...

Do you think that The Marketplace would be a suitable site to enquire about acquiring a non-psychotic redhead?

Only if you're looking for the sort that can be aquired by cash exchange. Plus I'm not sure if such a query meets board guidelines.

Perhaps a change to washable inks and brunettes might be wise.

Speaking as a redhead, the point of red colo(u)ring is to serve as a warning to others.

Sorry to hear about your pen and jacket trauma, though. I hope your dry cleaner starts taking your calls.

I've stopped carrying cash as I keep spending it. I could however offer a Moleskine cahier pocket notebook (now available in near-new condition and finished in Noodler's blue with a hint of original white) and/or a linen handkerchief with an interesting pattern on it (also predominantly Noodler's Blue).

I shall be contacting my tailor and sending him a selection of my inks with instructions to make business suits to match them. I am unsure whether or not this would restrict my use of Habanero Orange.

I'm not very bright.

Only to the region of your tie.

Having just checked the papers enclosed in the box of my latest Stipula purchase (which just so happens to be sitting on my desk because I was updating my FP database), the booklet states:

Should warranty service be required please contact your dealer or directly:

Etruria s.r.l
Via Livorno, 8/50a
50142 Firenze
ITALIA

Phone: +39.055.7327203
Fax: +39.055.7327536
Email: marketing.sales@stipula.com
www.stipula.com
(which apparently redirects you to http://www.penemporium.com/stipula/index.php)

Also, here's WordLux's list of manufacturers' addresses for pen repairs:
http://www.worldlux.com/cgi-bin/navigate.c...le=pens_repairs

Note that Stipula's pen repair address on WorldLux's site looks nearly identical in some aspects, so use the one that you're more familiar/comfortable using.

P.S. YMMV, but you may be able pass off the previously white shirt as one done with a patch of "designer tartan." You'll have the Scots wondering, that's for sure...

Edit: Added P.S.

I have dealt with the people on the otherside of the marketing.sales email address twice sofar, and until now they have been responsive and polite with a lot of customer care. Wonderful people.

Girlieg33k and Flere-Imsaho, a thousand thanks to you for the info!

I shall be onto Stipula in the morning and arranging a suitable repair.

As for the shirt, I was going to get a few more colours onto it and then claim I had a fight in a bar with a group of Jackson Pollock fans.

In honour of Flere-Imsaho's assistance, you should not restrict your use of anything orange. Wear orange with pride.


Being witness to a few bar brawls, I don't know if this would wash (she says in a punning mood) -- unless you run with the artsy, foo-foo-lettuce-eating crowd. If you do run in such a crowd, it may be more convincing (though belying your moniker) if you declare that you are in fact "No. 5, 1948" symbolized, and earnestly hoping that David Geffen will buy you at auction for a handsome sum.

Good luck with the repair, and let us know how it turns out.

Snarf!

I mainly run with academics of the software architecture and advanced psychology variety but was at the Louise Bourgeois exhibition at Tate Modern on Saturday and managed to cause sufficient concern amongst devotees of the cashmere polo-neck to warrant a security guard keeping a special eye on me. It's their own fault, they shouldn't put so many "Do Not Touch" signs anywhere an ex-military aviator might gain access to...

I do have a tie in a shade of orange that ought to carry an advisory that it should not be directly looked at in order to minimise the risk of irreparable retinal damage.

I will e-mail Stipula with the photos of the carnage and await advice.

Thanks to all.

To be continued...

Why send the fun only to Stipula? Carnage photos should be posted here! Then we can really empathize with you

Will Stipula also be getting a photo of the shirt? Just curious...

I'm keeping the shirt so that UK Customs can have it from my back next time I buy anything from outside our shores...