QUOTE(tcheuchter @ Jan 29 2008, 10:23 PM) [snapback]496445[/snapback]
Sorry to hear this. It was you who recommended a Conway Stewart to me.
. . .
Will look on ebay but going to hold off on buying my first for now then.

Ian
Ian,
My post was not intended to deter you from buying Conway Stewart pens all together. As I've noted in other threads slagging CS on the whole, my "disappointment-rate" with CS is no more than the other higher-end brands.
To clarify, the issue here is not with the CS Centenary Silver Overlay as a writing instrument because I have not even had a chance to write with it. I cannot attest to anything related to its real purpose as a pen. My disappointment here is how the nib exchange was handled.
While I doff my cap to CS for following through on the nib exchange, they lost the plot when they failed to exercise reasonable due care on the return-shipment. They failed to: (1) send the pen back in the original packaging, (2) request a signature for a high value shipment, and mostly importantly (3) ensure that the pen would not be damaged in transit.
Mary has already committed to sorting this out, and I thank her for it wholeheartedly. I feel horrible that she has to deal with nonsense that she personally had no part in. She has requested that I arrange to send the pen out yet again. This time it will be be at CS's cost, and not mine. (Small consolation, but I'll take it where I can get it.) The pen will be dispatched back to the UK for repair. They need to remove the overlay and replace it on a brand new cap. The pen and I are now angling for frequent flyer mileage.
I was not, nor am I, advocating that you or anyone else hold off buying Conway Stewart pens. My post was directed at Conway Stewart to say that if they are going to court customers willing to pay those kinds of prices, they best realize that market segment will demand what it pays for, full stop -- including an after-sale customer service that does justice to their brand. Mistakes happen, QC-issues come up, but the company needs to be more vigilant in maintaining confidence in their brand.
I do have one parting thought, and I offer it hoping to redeem my reaction in the matter. As I traveled last night, still fuming over what happened, I realized just how silly it all was... The happiest people don't have the best of everything. They make the best of everything that they have. And with that, upon arriving in my hotel room, I whipped out the trusty Lamy 2000, wrote some lyrics, called some friends to let them know I arrived safe, and did a happy dance...