Hello Cross devotees, first time in here. Honestly.

I was at my attorneys office this morning and he gave me a Cross Medalist FP/BP set. It's pretty tired, no box, etc, but I like the feel of both pens and would like to get them refurbished and running. It looks like someone didn't use a cartridge or converter and just poured ink into the FP body, it's all stained purplish, the twist mechanism on the BP don't work. They both could do with a polish as well.

My question, If I send them to the factory, what should I expect? Besides mechanical work will they spruce up the asthetics. I'd love for them to come back looking fairly new but that's a dream. How the Cross service?

Service is good but can be slow. Send in a detailed message with your pens. Also, you should mentioned that you DO NOT want your pens replaced if you are sending in a Cross Classic Century fountain pen they might try to replace is with the Century II. Just be very clear in your message that you want your original pens back. You might also call or email Cross. Let us know how it goes.

I will. Thanks for the heads up.

My pen will go off tomorrow. I handled the return on their web site, they wanted $10 per pen handling fee right then before they processed my return. It said they'd handle the repair quicker if I did that??? Maybe they'll put the 20 bucks towards any parts I might need. We'll see what happens.

Start the clock now, the set was shipped this morning.

Tick tock Tick tock. Please check in weekly, this will be fun!

Week 1, shipped Mon. 11.19.07, Arrived Wed. 11.21. Holiday 11.22 probably 11.22 also. Possible days worked on in week 1 = 0

Off to a good start. See you next week!

what a coincidence...
i also shipped out a pen to cross on the 20th (via ups) ...
was supposed to arrive on 27th (tomorrow)...
but arrived early today and i got a phone call from them

I'll tell you what, they're not too responsive with the customer service e-mail are they now?

And another milestone passed, 2 weeks since.....tic toc tic toc tic toc

OK, maybe I jumped the gun on Cross being unresponsive with the e-mail, I just got one yesterday confirming my pens were shipped and are on the way back home. Can't wait to see how they came out. If they shipped priority they could be up from RI today.

8 days in house (not counting holidays and weekends), pretty quick, guys.

STOP THE CLOCK! The Townsend set is back! 19 days from the day it was mailed to today when the postman dropped it in my mailbox. Light'n quick service. OK, what did they do you ask.
-Repaired the twist mechanism on the BP, included a Med black refill.
-Replaced damaged section, included a new converter on the FP. Not sure if the nib was replaced, asked for a fine but it writes like a BB.
-Clean and polish the surface of both pens
Pretty happy with the work, they were useless when I sent them out, came back in wonderful condition looking almost, kinda sorta new.