Hi.
I had posted a question about my ATX fountain pen as it was
totally worn and I was wondering how to proceed.

http://www.fountainpennetwork.com/forum/in...=0&#entry130338

Thanks for all the input I had received and I have found a
jewellery shop around from where I work and they rang CROSS
for me. A few days later, they called me back, saying that
there is a live long warranty on the CROSS products and they
would send the pen in for me.

This was 4 weeks ago. Today I got my Fountain Pen back and
it looks like new. My first thought was they have send a
complete replacement but after a second look it seems they
have either replaced the barrel and the cap or have recoated both.
The lady in the shop did not know and there was only a
compliment slip with it with no furter comments.

Whatever they did, they fixed my ATX and I can use it again.
The best: It did not costs me a penny. All under Warranty.
Thank you Cross.

They will keep me as customer.

Anyone with similar experiences?

regards
Marcus

Fortunately, no. I've never had a problem with any of my Cross pens. Good to know, though!

Cross customer service is excellent.

Eighteen years ago they replaced a weak cap clip on my Century Classic FP. No questions asked. No cost.

Recently I sent in that same CC because the nib began to wobble. They didn't repair it, but instead sent a new Century Classic II FP. Again, no questions, no cost.

You can't ask for more than that.

Hi
Well, Cross is so much different from some other brands such that it does not charge its customers a single cent for repairs. They will replace the part which is damaged, and in any case, when the pen is beyond repair (which I don't think will happen often), Cross will replace you with a new one, no charge!

I think part of the reason Cross has been able to do warranty work for free is the longevity of their designs. Unlike other brands, Cross doesn't release a whole new set of models every year, which would make stocking spares easier. Notwithstanding initial Cross quality of course.

I discussed this issue with Sheaffer, and customer service is a BIG cost for them.

Cheers,

Jim Mamoulides
www.PenHero.com

We would be sooo fortunate if Sheaffer, Waterman and Parker did the same. Sheaffer had great service about 8 years ago - Waterman and Parker are represented from the same company in Canada.

I sent a new nib back twice, before I insisted the nib be ink tested with a copy of the paper it was written on. Whynot 75.oo$ And I got a smooth nib. Never, ever had a Cross nib - not even on the cheapies.

I had a problem with a leaky section on my Century. Sent it in; took about 5 weeks. No problem with it since it returned. What more could I ask?

Years ago, I had a gold-filled pencil and pencil set with a corporate logo and engraving. The pencil got rolled over by a desk chair and mashed flat. I figured I would find just how far their lifetime guarantee actually went, so I sent it in.

In the years that I had owned the set, Cross changed from .7mm leads to .5mm (or the other way around -- I forget). They apologized profusely for having changed lead sizes and sent me a new pen, with the logo attached from the old pen, and the engraving copied exactly. Took only a couple of weeks, and the work was free.

I am very glad to read that Cross has such excellent customer service. I have a Cross Townsend which I have needed to return for some time, but kept putting it off because I was afraid it would be a hassle. It's refreshing to hear of a company that truly has good customer service.

Janis

I bought a century II sterling silver on ebay from the US but when it arrived the nib was very scratchy. I sent it to Cross in the UK which is where i live and they replaced the nib free of charge. Excellent service considering i didn't have a receipt!!