My Lamy 2000 cracked!

[MacTech]

I was inspecting my Lamy 2000 when I noticed a disturbing sight, a distinct hairline crack right above the left "ear" of the spring clip, I keep this pen in a pen case when not in use, stored upright, I do all the right things, and yet, it cracked

 

oh well, time to see if the Lamy warranty is all it's cracked (no pun intended) up to be....

 

Maybe I should keep an eye out for a Rotring 600 EF, nothing short of a thermonuclear detonation could kill it

 

What's the average turnaround time for repairs? and is it better to send it to Filofax (I'm in the U.S.) or should it go all the way home to Germany?

[AndyHayes]

I have had nothing but brilliant service from Lamy. I am sure that they wil look after you.

[Shelley]

Dude, that is terrible!

 

Since you are in the states i would send it to Filofax and let them do the rest, hope you get a new one back soon!

[phillychuck]

I have had nothing but brilliant service from Lamy. I am sure that they wil look after you.

I've had good service from Filofax with turnaround of about 10 days door to door

[Have Fun]

If you go onto their website select appropriate section you will get a response from Germany

 

I asked whether they would be able to send a new clip for a Lamy Studio last Saturday evening today I had reply they will forward a new top complete & at no charge.

 

I think that kind of service deserves as much credit & recommendation I can give. I don't know how long it will take of course but I'll be happy to wait.

 

Full marks to Lamy for old fashioned customer care.

 

********************

 

Even happier that I ordered a few other Lamy products earlier today & before their e mail arrived

Edited March 10, 2008 by Have Fun

[Brian]

The good news is that Lamy USA has an excellent repair facility and a pretty competent repair guy. I've sent two pens for repair and received great service. One of the pens was a 2000 that needed a new section because of stripped threads. The repair was completed and tested to satisfaction with no problems.

 

I am sure you will receive the same good treatment.

[Have Fun]

The replacement Cap took 5 days to arrive from Germany to the UK & no charge not even postage.

 

Brilliant Service

[MacTech]

Luckilly, the Filofax repair facility is only 3 hours away from me (yes, I Google-Maps'ed it...), I sent off the package via Fedex Ground yesterday, and it's already on the truck to be delivered today, the box is *heavilly* overpacked, so no matter how rough shippers are, they can't damage the pens any more than they already are...

 

yes, pen*S*, a few days ago, I dropped my Lamy Al-Star and it split right at the junction between the cap and body, then again, I didn't exactly baby the Al-Star, it was treated like a true user pen, carried loose in pocket with keys and my Fenix L1T 2.0 flashlight, it showed no signs of failure up until it's little episode of Gravitational Challenge

 

so far, the only pens to survive my use unscathed are;

Waterman Kultur, carried loose in pocket just like the Al-Star, but has been rock solid

Fisher Bullet (black matte), carried in my LR pocket, and sat on for most of the day, no failures

Rotring 600 RB, not much can kill this solid chunk of brass, I need to find a EF R600 FP for daily use, the R600RB has passed all tests with flying colors

 

I'm not expecting the Al-Star to be covered under warranty, as I *DID* abuse it, but the 2000 should be covered, as it was treated well and babied

 

 

[MYU]

That IS rather odd... the Makrolon is a very strong material. It should never just crack on its own. Unless... by some chance there was a manufacturing defect (maybe some air bubbles inside the wall?). In any case, good choice on sending it off to Filofax. Bob Nurin, the Lamy specialist there, should take good care of you. I've heard of many good experiences with his service. Technically, the pen is warranted for a limited time, but they seem to honor it almost like a lifetime warranty (though with a very obviously abused pen I'd doubt you'd get it done for free). Good luck and I hope you get your pen back in 100% order.

[Metric]

That IS rather odd... the Makrolon is a very strong material.

I had a similar thought, though I suppose it is possible to damage virtually any threaded material with enough overtightening, which presumably could have happened at the factory.

[Martius]

Ugh! These newfangled Lamys. Send that thing in to Filofax.

[MacTech]

Just recieved them back today, both covered under warranty, the 2000 had a new front section, ink feed and gaskets installed, and was partially filled with Lamy Black ink (which is a really nice, dark black ink, btw, I look forward to adding it to my torture tests <evil grin>)

 

the Al Star had a new nib unit and converter installed, the old battle-scarred body with it's "character marks" was not replaced, neither was the cap, the Al-Star was not filled

 

Great service from Filofax and Lamy

[Glenn-SC]

Yes! Great service from Filofax/Lamy.

 

Congratulations.

 

[Daosus]

Gotta add my experience. The section cracked. I sent it off with a small handwritten note, a check for $7.50 and got it back 2 weeks to the day. Impressive

[Donald594]

I was inspecting my Lamy 2000 when I noticed a disturbing sight, a distinct hairline crack right above the left "ear" of the spring clip, I keep this pen in a pen case when not in use, stored upright, I do all the right things, and yet, it cracked

 

oh well, time to see if the Lamy warranty is all it's cracked (no pun intended) up to be....

 

Maybe I should keep an eye out for a Rotring 600 EF, nothing short of a thermonuclear detonation could kill it

 

What's the average turnaround time for repairs? and is it better to send it to Filofax (I'm in the U.S.) or should it go all the way home to Germany?

 

 

Straight to Filofax. I sat in mine and cracked it in many places, and they fixed it right up and sent it back for me, (and my f nib mysteriously became very stubbish {good thing}). It took 2 weeks.

[Mrsal]

my lamy acccent brilliant had an ink flow problem. a week after it was off to filofax, i had it im my hands with a smooth, wet b nib.

 

another story of great lamy service.

[jmpennifeather]

Send it back to Lamy in Germany. We have worked with Lamy for about twenty years now and know they provide great customer service. Maybe a couple of weeks but not much more for repairs.

[EMM]

I had a Pilot 2a that cracked, I fixed it w/ tape for now.

[mikerph]

About a year ago, I bought a new Lamy CP-1 Platinum ball pen. I took it with me on vacation that year and no sooner than I got to Charleston,SC--our vacation destinaton, I dropped the pen on the sidewalk from a pretty good distance--it bent the plunger on the top and caved in the cap. I wes devastated--the pen was only 1 week old! When I got home I took it to the AD and explained what happened--I was truthful and asked if they could send it to Lamy for repairs with the understanding that I would pay for the repairs. I went ahead and purchaced a replacement--I was skeptical that it could be repaired. About 2 weeks later I got a call saying my pen was back. I picked up a brand new replacement pen at no charge! So now I have 2 CP-1's! Now that's great service!