Jump to content


Photo

Montblanc Store Issues With Their Demonstrators


  • Please log in to reply
13 replies to this topic

#1 dhaines

dhaines

    Near Mint

  • Member - Silver

  • PipPipPip
  • 27 posts
  • Flag:

Posted 06 December 2012 - 16:04

Well I went to the Shorthills mall and marched right into the Montblanc Store as my first stop. I tried their demonstrators and every one was scratchy. I asked to see a 10x loop and they had one thank god! Every pen was out of whack and had tines misaligned from a little bit to the ridiculous. The guy was so happy I fixed them and I aligned everyone as best I could in a limited amount of time and got them to about 80-90% perfect. The store rep even gave me his brand new XF pen and told me it was scratchy. He expected an XF nib to always be scratchy since it was so small. I looked at it and the nib was not even on the feed right. I gently nudged it back...And only 1 tine was off a bit and i tweaked it. The pen wrote smooth as silk after that putting the kabash on that XF scratchy always stigma. A Montblanc XF is really more like a F anyway on most pens or between a F and a MF on a japanese nib.

When I got my new Montblanc Broad Nib Meisterstuck a few months ago it had misaligned Tines brand new!

Factory tuned my ass...They are not doing quality control and it is embarrassing. Once the tines are aligned right they write pretty well and are ground decent by a machine there a the factory that takes the guesswork out of it. The new pens are a step up in quality then the ones I experienced from then in the late 1980's/early 1990's but still a bit off in QC then say Platinum for example.

Edited by dhaines, 06 December 2012 - 16:05.


#2 mirosc

mirosc

    I love the smell of ink in the morning

  • Member - Gold

  • PipPipPipPipPipPipPipPipPip
  • 2,160 posts
  • Flag:

Posted 06 December 2012 - 16:07

Well, as the name suggests: a demonstrator is for demonstrating. Who in the world could possibly have the idea to actually use it? ;)

Well done, you brave knight!
Greetings,
Michael

#3 Koyote

Koyote

    Antique

  • Member - Gold

  • PipPipPipPipPipPipPipPipPip
  • 2,232 posts

Posted 06 December 2012 - 16:28

A few months ago, I killed a little time at the MB Boutique at the Cherry Creek Mall in Denver - wife and daughter were clothes shopping. I tried several of the demo pens -- all were smooth, but most skipped. Pretty sad.

You'd think the demo pens are like new cars that the mfrs provide to the automotive press -- gone through carefully by the techs to ensure perfection.

#4 ethernautrix

ethernautrix

    Be the Pen Posse you want to see in the world.

  • Member - Gold

  • PipPipPipPipPipPipPipPipPipPipPipPip
  • 10,661 posts
  • Location:Cloud Eight

Posted 06 December 2012 - 16:53

The guy was so happy I fixed them and I aligned everyone as best I could in a limited amount of time and got them to about 80-90% perfect. The store rep even gave me his brand new XF pen and told me it was scratchy. He expected an XF nib to always be scratchy since it was so small. I looked at it and the nib was not even on the feed right. I gently nudged it back...And only 1 tine was off a bit and i tweaked it. The pen wrote smooth as silk after that putting the kabash on that XF scratchy always stigma.


Mitzvah!

Your story made me giggle a little bit. No comment on Montblanc's demonstrators, but you did a nice thing.
I ink; therefore, I am
Fleekair <--French accent.

#5 BrandonA

BrandonA

    Donor Pen

  • Member - Gold

  • PipPipPipPipPipPipPipPipPipPip
  • 3,621 posts
  • Flag:

Posted 06 December 2012 - 18:18

Well I went to the Shorthills mall and marched right into the Montblanc Store as my first stop. I tried their demonstrators and every one was scratchy. I asked to see a 10x loop and they had one thank god! Every pen was out of whack and had tines misaligned from a little bit to the ridiculous. The guy was so happy I fixed them and I aligned everyone as best I could in a limited amount of time and got them to about 80-90% perfect. The store rep even gave me his brand new XF pen and told me it was scratchy. He expected an XF nib to always be scratchy since it was so small. I looked at it and the nib was not even on the feed right. I gently nudged it back...And only 1 tine was off a bit and i tweaked it. The pen wrote smooth as silk after that putting the kabash on that XF scratchy always stigma. A Montblanc XF is really more like a F anyway on most pens or between a F and a MF on a japanese nib.

When I got my new Montblanc Broad Nib Meisterstuck a few months ago it had misaligned Tines brand new!

Factory tuned my ass...They are not doing quality control and it is embarrassing. Once the tines are aligned right they write pretty well and are ground decent by a machine there a the factory that takes the guesswork out of it. The new pens are a step up in quality then the ones I experienced from then in the late 1980's/early 1990's but still a bit off in QC then say Platinum for example.


I think you are comparing two separate things.

Firstly, demo pens are bound to get damaged as they will get a lot of use. It is a shame no one in the shop noticed this but this is an education issue in the store and not quality control.

As for your new pen. You are crazy if you think they do not have a rigorous QC process. None the less a small number of issues will occur and it sounds like you are in the small minority. I know I've never had this bad fortune. Can you name me one company which has a 100% success rate on quality, I suspect you can't?

My Collection:
Montblanc Writers Edition: Hemingway, Christie, Wilde, Voltaire, Dumas, Dostoevsky, Poe, Proust, Schiller, Dickens, Fitzgerald (set), Verne, Kafka, Cervantes, Woolf, Faulkner, Shaw, Mann, Twain, Collodi, Swift, Balzac & Defoe
Montblanc Einstein (3,000) FP
Montblanc Heritage 1912 Resin FP
Montblanc Starwalker Resin: FP/BP/MP. Montblanc Traveller FP.
Play WE game. or POA game.


#6 Aysedasi

Aysedasi

    24 Heures du Mans and Oblique Addict

  • Member - Gold

  • PipPipPipPipPipPipPipPipPipPip
  • 3,525 posts
  • Location:New Forest, England
  • Flag:

Posted 06 December 2012 - 18:54

But at the prices MB charge, they should. You're paying for the name and supposedly the supreme quality that comes with it. Every pen they make should be checked that it's right before it goes out to a 'boutique'.....

#7 RudyR

RudyR

    Man O' Blues

  • Member - Gold

  • PipPipPipPipPipPipPip
  • 795 posts
  • Location:Seattle, WA
  • Flag:

Posted 06 December 2012 - 19:35

But at the prices MB charge, they should. You're paying for the name and supposedly the supreme quality that comes with it. Every pen they make should be checked that it's right before it goes out to a 'boutique'.....


As has been said, their has not been one manufacturer that has been able to produce 100 % QC. Everything from Space shuttles to Sewing needles has glitched at some time or another. I just bought a Le Crusuet Oven that had a poorly fitted lid and I remember the days when Jaguars were some of the poorest made autos in the market. So far, every pen manufacturer I have tried and encountered has produced a less than stellar pen at one time or another.

Unfortunately for most of us, our retailers do only one thing, that is to sell. Repairs are submitted to sources outside of the retail shop and few in the retail sales environment know actual repair procedures. They just are not paid to know that.

I am greatly comforted by the fact that if I accidentally damage my 149 or Starwalker, I can send it to MB for a quick repair for a very reasonable cost (excluding nib damage).
Fountain Pen is SPY!!

#8 hazcat

hazcat

    Pen Nut

  • Member - Gold

  • PipPipPipPipPip
  • 175 posts
  • Flag:

Posted 07 December 2012 - 17:21

Seems like at least a quick test run with a dip in water would weed out many of the ones that write roughly.

I bought a top-of-the line Bosch dishwasher. When I opened it up, it was wet inside. I called the 800 number that was right on the door, got a human very quickly, and was told that the machines are test run before leaving the factory. They do that with other appliances, too. I felt very good about my choice after that. I would be exceedingly miffed if my new, expensive German pen came to me maladjusted.
Don't you wish we could use our pens to write on the Fountain Pen Network Fora?

#9 mase001

mase001

    EQV

  • Member - Gold

  • PipPipPipPipPip
  • 135 posts

Posted 08 December 2012 - 03:25

I've purchased over 100 Montblancs over the last 20 years and never had one issue. Sorry to hear you had a bad experience.

#10 dhaines

dhaines

    Near Mint

  • Member - Silver

  • PipPipPip
  • 27 posts
  • Flag:

Posted 08 December 2012 - 13:40


Well I went to the Shorthills mall and marched right into the Montblanc Store as my first stop. I tried their demonstrators and every one was scratchy. I asked to see a 10x loop and they had one thank god! Every pen was out of whack and had tines misaligned from a little bit to the ridiculous. The guy was so happy I fixed them and I aligned everyone as best I could in a limited amount of time and got them to about 80-90% perfect. The store rep even gave me his brand new XF pen and told me it was scratchy. He expected an XF nib to always be scratchy since it was so small. I looked at it and the nib was not even on the feed right. I gently nudged it back...And only 1 tine was off a bit and i tweaked it. The pen wrote smooth as silk after that putting the kabash on that XF scratchy always stigma. A Montblanc XF is really more like a F anyway on most pens or between a F and a MF on a japanese nib.

When I got my new Montblanc Broad Nib Meisterstuck a few months ago it had misaligned Tines brand new!

Factory tuned my ass...They are not doing quality control and it is embarrassing. Once the tines are aligned right they write pretty well and are ground decent by a machine there a the factory that takes the guesswork out of it. The new pens are a step up in quality then the ones I experienced from then in the late 1980's/early 1990's but still a bit off in QC then say Platinum for example.


I think you are comparing two separate things.

Firstly, demo pens are bound to get damaged as they will get a lot of use. It is a shame no one in the shop noticed this but this is an education issue in the store and not quality control.

As for your new pen. You are crazy if you think they do not have a rigorous QC process. None the less a small number of issues will occur and it sounds like you are in the small minority. I know I've never had this bad fortune. Can you name me one company which has a 100% success rate on quality, I suspect you can't?

I have had a better "success rate" with companies like Waterman and never had a problem with an Edison Pen or a Platinum. Montblanc is owned by the (South African not German) Richmont group they care more about selling you a watch with higher markup then a fountain pen. Also their fountain pen sales are down in the USA so they don't have to care as much...fewer and fewer of us to complain! Their QC was good in the 50's to 70's after the 80's and management" changes started to happen they went out to lunch. I highly doubt they are factory tuned anymore. I handled a lot of new Montblanc that had a misaligned nib...so I have about a 90% failure rate with this company. Their nibs are ground well on machines to take out the human element but they are not hand polished like a Cartier or have the quality of a Platinum or Nakaya.

Edited by dhaines, 08 December 2012 - 14:17.


#11 dhaines

dhaines

    Near Mint

  • Member - Silver

  • PipPipPip
  • 27 posts
  • Flag:

Posted 08 December 2012 - 14:24


The guy was so happy I fixed them and I aligned everyone as best I could in a limited amount of time and got them to about 80-90% perfect. The store rep even gave me his brand new XF pen and told me it was scratchy. He expected an XF nib to always be scratchy since it was so small. I looked at it and the nib was not even on the feed right. I gently nudged it back...And only 1 tine was off a bit and i tweaked it. The pen wrote smooth as silk after that putting the kabash on that XF scratchy always stigma.


Mitzvah!

Your story made me giggle a little bit. No comment on Montblanc's demonstrators, but you did a nice thing.


Aww I am glad I made you Giggle! You seem like a very nice person yourself and willing to help out your fellow man too. I believe in the sheep dog philosophy. I always have a pen on me, a flashlight and a pocket knife to open a box/package! lol

#12 Ghost Plane

Ghost Plane

    Indescribable

  • Moderators

  • PipPipPipPipPipPipPipPipPipPipPipPipPip
  • 23,358 posts
  • Location:Florida
  • Flag:

Posted 08 December 2012 - 15:33

Seems like at least a quick test run with a dip in water would weed out many of the ones that write roughly.

I bought a top-of-the line Bosch dishwasher. When I opened it up, it was wet inside. I called the 800 number that was right on the door, got a human very quickly, and was told that the machines are test run before leaving the factory. They do that with other appliances, too. I felt very good about my choice after that. I would be exceedingly miffed if my new, expensive German pen came to me maladjusted.

I adore my Bosch dishwasher! So quiet, so efficient and so well thought out inside. :thumbup:

I stick with MB as their service was awesome and efficient the few times I've needed it. Plus having access to the nibs I really want and use rather than one-size-fits-none keeps me coming back. Where else can I get OBB floaters that hold a bomb of ink and write day in/day out for decades? :notworthy1:

#13 georges zaslavsky

georges zaslavsky

    vintageandmodernpenslover

  • Member - Gold

  • PipPipPipPipPipPipPipPipPipPipPipPip
  • 11,576 posts
  • Location:France
  • Flag:

Posted 30 December 2012 - 12:45


Seems like at least a quick test run with a dip in water would weed out many of the ones that write roughly.

I bought a top-of-the line Bosch dishwasher. When I opened it up, it was wet inside. I called the 800 number that was right on the door, got a human very quickly, and was told that the machines are test run before leaving the factory. They do that with other appliances, too. I felt very good about my choice after that. I would be exceedingly miffed if my new, expensive German pen came to me maladjusted.

I adore my Bosch dishwasher! So quiet, so efficient and so well thought out inside. :thumbup:

I stick with MB as their service was awesome and efficient the few times I've needed it. Plus having access to the nibs I really want and use rather than one-size-fits-none keeps me coming back. Where else can I get OBB floaters that hold a bomb of ink and write day in/day out for decades? :notworthy1:

I have a Bosch fridge and a kitchen Bosch ceramic plate. They are very reliable, well made and of course very durable. :thumbup:
It is certainly not at Visconti that you will get OBB floaters that hold a bomb of ink and write day in/day out for decades? Quality control at Visconti is a hit or miss whereas at Montblanc it is always here. ;)

Edited by georges zaslavsky, 30 December 2012 - 12:45.

Pens are like watches , once you start a collection, you can hardly go back. And pens like all fine luxury items do improve with time
Posted Image

#14 maksim

maksim

    Rare

  • Member - Gold

  • PipPipPipPipPip
  • 172 posts
  • Location:New Jersey
  • Flag:

Posted 22 November 2013 - 07:44

Awesome comparisons.