I have a Silver L'Etalon BP that requires attention so emailed pictures to NR (at their request) asking for an estimate of cost for a specific part/repair. My pictures were clear showing the pen and the part required and they emailed me today saying to send it to NR via a high street, Waterman, retailer. Last time NR sent me an RMA to which I posted it direct to them.
I will take it to my nearest retailer for an estimate of carriage charges before agreeing to sending.
Edited by Force, 29 November 2011 - 20:33.