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Comments On Ackerman Pump Pen


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#1 NickKH

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Posted 27 August 2010 - 05:25

Just want to share a bitter experience I had with the Ackerman Pump Pen here.
It has been a bad shopping experience and I remained unhappy since i received my pen.

Talking about the pen quality, it is sub-optimal. I am not talking about the shape, as I have no expectations on it being as fancy as similarly-priced pens like Lamy safaris.
I'm talking about the pen design.
First, the pump gets stuck with the cap, so i had a hard time pulling out or pushing in the cap. What I had to do is to rotate the cap and pull. In the end when i finally removed the cap, i ended up soaking my whole hand with ink, as the cap has been involuntarily pressed during the process.
Bear in mind that I have already opened the vent hole on the cap.
2010-08-27 12-49-30 - R0013028.JPG
You can see the pump doesnt fit the barrel at all.
2010-08-27 12-49-45 - R0013029.JPG
And when you push in the cap you also press the pump, making an absolute mess later.

Second, the ink feed unit is way too primitive that makes the ink flow inconsistent. As it doesn't have a hole for air to go in to balance the negative pressure created as ink is used, I had to press the pump to keep the ink flowing. When I repeat the pumping action, the first thing i experience is a splash of ink, ruining everything i have done so far.
2010-08-27 12-50-44 - R0013030.JPG
The nib also rusted in extraordinary speed under normal use (just 2 months), probably because of the poor feed mechanism soaking the nib with ink (i.e. water).

To be frank, I was thrilled by the concept that this pen can replace dip pens. However with the poor pen design and feed mechanism, I would stick to dip pen and a bottle of ink now.

The last thing is the credibility of the seller, who put his surname on the pen. Due to certain mistakes i made during online purchasing, i accidentally ordered 4 pens while i needed only one. Our Mr Seller did ask me whether I needed one or four pens and i replied one. I eventually received one, and as we all know about credit card payment, i paid for FOUR pens' amount. Since May (1 month after i bought the pen) I have been e-mailing our Mr Seller about the money-returning issue, roughly once every month. To my greatest disappointment, I got no replies. Once he replied he would make the arrangement the day after but in the end nothing happened. To date (already 4 months) I have still not received any money he returned to me.

In short, I am a dissatisfied customer.
And I would not recommend this pen to others.
It's better to pay more and buy a quality flex nib FP from one of those big brands, which i eventually did after this unhappy encounter with primitive pens.

#2 QM2

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Posted 27 August 2010 - 05:36

Wow, you actually received a pen? I believe some people are still waiting after having ordered months ago. Read some of the other threads about these pens here; your experience is, unfortunately, not unusual.

Best of luck getting a refund and please update re how that resolves.

#3 NickKH

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Posted 27 August 2010 - 05:40

Wow, you actually received a pen? I believe some people are still waiting after having ordered months ago. Read some of the other threads about these pens here; your experience is, unfortunately, not unusual.

Best of luck getting a refund and please update re how that resolves.

I also read the other threads and feel sorry about them.
But I am really not that happy that I must do something to better inform other potential buyers.
I'll update when i have my refund, but looking at how things are going and his credibility, I may not have a chance to do so.

#4 yoplaboum

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Posted 27 August 2010 - 15:36

These informations as usefull !
I was considering buying one of these pens. I think the idea is very cool, to use a dip pen nib with the facility of a casual fountain pen. But all what I could read about this brand is freezing me...
Perhaps is there an other brand who propose the same kind of pens, or perhaps somebody here knows a cheap pen to be easily transformed, to be used like ackerman pens ? Because if the seller is not serious, if the pen itself can be better designed, the idea itself is a good one...

Edited by yoplaboum, 27 August 2010 - 15:38.

Waterman Man 100, Pelikan M605, Montblanc 149, 1990 Parker Duofolds and 51s, Sheaffer Triumph and Intrigue, Lamy Safari italic, a lot of Pilot 78G and Pluminix...
Dip pens with Waterman Havana and Herbin inks
PR Purple Mojo and DC Electric Blue, Waterman Havana, Noodler's Apache Sunset, and Herbin inks...

#5 wykpenguin

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Posted 27 August 2010 - 16:21

The only nib I would use in this thing is a stainless steel G nib. Other nibs just disintegrate with rusting. Dip nibs are just not designed to be in constant contact with ink I guess.

I use the pump pen when I need to write a long paragraph and always clean it out thoroughly afterwards. The trick to getting ink flow is to squeeze just a little. The ink pools under the nib as it would in a dip pen and then you write from that little drop. I would still recommend squeezing it above a piece of scrap paper instead of your work piece though. That said, it isn't really that much more convenient than dipping. :headsmack:

#6 777

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Posted 27 August 2010 - 17:21

well, that's certainly not a pen I'll be wanting in my collection...

I'm sorry about your troubles, what a bummer... I can't stand bad customer service. At least since the pen stunk the guy could have treaded you better Posted Image

oh well... there will always be bad sellers out there. All we can do is warn each other (like your doing) and keep away from them.

Regards,
777

Need a pen repaired or a nib re-ground? I'd love to help you out.


Posted Image


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#7 jbb

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Posted 27 August 2010 - 17:45

The Ackerman Pump has a terrible reputaion. Posts like this have come up before. I think it's good to let other dip pen users know.

For what it's worth, you can put a feed on a dip nib to increase the amount of words you can get per dip. I make one out of bees wax that I press into the back of the nib under the breather hole. I then incise some lines into the wax so that it will hold more ink.

Posted Image

Edited by jbb, 27 August 2010 - 17:48.


#8 epic

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Posted 28 August 2010 - 14:06

@jbb - Could you attach a picture or two of this beeswax feed? More detailed instructions maybe? I would really appreciate it!

The Ackerman Pump has a terrible reputaion. Posts like this have come up before. I think it's good to let other dip pen users know.

For what it's worth, you can put a feed on a dip nib to increase the amount of words you can get per dip. I make one out of bees wax that I press into the back of the nib under the breather hole. I then incise some lines into the wax so that it will hold more ink.

Posted Image



#9 jbb

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Posted 28 August 2010 - 14:20

@jbb - Could you attach a picture or two of this beeswax feed? More detailed instructions maybe? I would really appreciate it!

Here it is. I just take a teeny piece of bees wax. Press in into the back of the nib below the breather hole and incise lines with a metal nail file. It only takes a minute.

Posted Image

#10 epic

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Posted 28 August 2010 - 14:39

Thank you very much, jbb!

And my apologies about hijacking the thread.

#11 Artlike

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Posted 11 January 2011 - 23:20

I'm so glad to find this forum and I was close to ordering one of the Ackerman pens. I think I will do more reading and searching. I'm interested in doing ink and watercolor art work and I have been using technical pens...they work great....but I would like an inexpensive fountain pen that could have changeable nibs or a good all around drawing and writing pen. Obviously....i'm wanting to make from thin lines to flourish lines.....any help is appreciated.

Ed

#12 jbb

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Posted 12 January 2011 - 00:38

I'm so glad to find this forum and I was close to ordering one of the Ackerman pens. I think I will do more reading and searching. I'm interested in doing ink and watercolor art work and I have been using technical pens...they work great....but I would like an inexpensive fountain pen that could have changeable nibs or a good all around drawing and writing pen. Obviously....i'm wanting to make from thin lines to flourish lines.....any help is appreciated.

Ed


Welcome to FPN Artlike. :W2FPN: The simplest and cheapest solution is to use a dip pen. Once you get used to them they're the best for flourishing and getting line variation. Also, there are fountain pens with quite a bit of flex -- and lots of information on FPN about them. :thumbup:

#13 rwilsonedn

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Posted 12 January 2011 - 23:59

+1 to what jbb says. Welcome! And do try dip pens first. Unless you are a very fast writer with fully flexible nibs, the time it takes to dip the pen is insignificant compared to the time it takes to actually draw the letters. The only advantage I can see to something like the Pump Pen (if it worked correctly) or for that matter a full-flex fountain pen like an ancient Waterman is that when you are away from your desk you don't have to carry a traveling ink pot. I find that my writing speed is a function of the flexibility of the nib and how careful I'm being, not of how the ink gets to the nib.
ron

#14 bengkia

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Posted 15 January 2011 - 08:34

I placed my order in September 2010 and still have not received my pens. Definitely be cautious with this seller. If you're paying by Paypal, do note that you have 45 days within which to seek recourse. I waited until day 60 and then realised too late that Paypal weren't going to help. I've lodged a complaint with the Better Business Bureau, but he seems to be shrugging them off too. *sigh*

#15 Tweel

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Posted 15 January 2011 - 10:18

I've seen this with another cottage industry in another hobby, where the seller took money immediately, and months (or more) to ship orders. The most effective stratagem for lighting a fire under him seemed to be writing to his state's attorney general.

Edited by Tweel, 15 January 2011 - 10:20.

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#16 dennyk2

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Posted 18 January 2011 - 20:45

Thank you very much, jbb!

And my apologies about hijacking the thread.


I've never understood this expression, "hijacking the thread". I cant see that you did anything wrong. What was it?

DennyK
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#17 jbb

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Posted 18 January 2011 - 20:50


Thank you very much, jbb!

And my apologies about hijacking the thread.


I've never understood this expression, "hijacking the thread". I cant see that you did anything wrong. What was it?

DennyK
Old guy.

Generally speaking, one tries to stay on the topic of a given post -- to be polite. "Hijacking" is a taking the topic off topic... like discussing "hijacking" in the middle of post on Ackerman Pens... uh oh... :ninja: as you can see it's very hard to never hijack. :blush:

#18 WontonST

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Posted 20 January 2011 - 03:13

Darn, now I have to cross the Ackerman pen off my to-buy list.

I hope someday they'll perfect a pen that takes dip pen nibs.
-WontonST
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#19 lennart

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Posted 22 January 2011 - 20:48

I would like to share a little different perspective on the Ackerman Pump pen (manga G nob) which now I have used a few weeks for drawing.

I wanted as so many others a fine flexible nib and not to be forced to dib all the time with the problems that implies. I have tried dip pens and vintage superflex pens, which many rave about (I have a couple) - and they do NOT do the job for me.

But my Ackerman pump pen does the job!

So I feel fine about it: It draws and draws, making delicate lines and flexing as I want it to.

It is not as fast as a modern fountain pen, and it may need a little cleaning wip on the nib now and then (depending how it is used).
But: Unless you get a nibmeister to enhance a XXF gold nib, I don't know how to get such fine flexible nib writing on and on. Except in a dip pen - I have 15 - they don't do it for me.

However the punp pen is not exactly a fountain pen! Don't expect that it is, because that may frustrate you. It behaves sensitivly. One needs to befriend the pen because it needs more sensitive rutines and writing/drawing habbits than the fmodern fountian pen - otherwise one may get some poor experiences. There are a few points:

1. The ink: To my experience it works well with the different india inks - I add some drops of water, even a few drops of methyl alcohol - depending on the type of india ink / tusche I use. I was not sucessful with my traditional fountain pen ink, noodler black (but that may be because that was the first ink I tried).

2. The paper: One need good paper - a lot of poor paper tends to clog the pen esp. when one preasures to use the flex. This is an experience I have had with all my penns with a very fine nib. I recognized this problem with for instance sailors fine nib desk pen, which I love to work with, as well as the pilot pennmanship fountain pen, which has a very very fine stiff nib, which I find it hard to work with. But due to the needle sharp manga G nib this issue needs a little consideratin when working with pooreer quality paper.

3. As mentioned by wygpenguine above, a steady ink flow is created by a delicate handling of the pump-buttom. I let a finger lean on the pump-button while drawing - this creates a very mild change in pressure, which keeps the ink flowing and flowing.

For me this works much much better than a dip pen or a wintage superflex flex pen which many rave about. So I love it. But: it needs care and patience to befriend oneself with the pen. But then it rewards you with creating this delicate flexible line on and on.

As to the other problems:
1. Thanks for the information about the risk for rust problems - I will think about how to avoid the problem, if possible. A drop of oil or broun soap would be good against rust, but can it work then? Luckily a nib is not expensive. (My dip pen nibs also rust easily. I even have had two nibs for dip pen, that broke themselves over night after I used them one single time.)

2. The business: I guess mr. Ackerman may be alone and has to do everything. I have also experienced that the contact can be a little shaky. But he made me get this pen that does things nothing else can do and for little money. It only needs a little pantience, delicate handling and not too fast writing.

This pen deserves a place in the market because it answers to a great wish and need we have. It is simple compared to modern fountain pens, and it is not as easy to write with as they are. But it can do something they cannot, and which some people like me and many others want. But it clearly is not for everybody.

Lennart

Edited by lennart, 23 January 2011 - 14:07.


#20 Seaheff

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Posted 05 February 2011 - 18:55

I've seen this with another cottage industry in another hobby, where the seller took money immediately, and months (or more) to ship orders. The most effective stratagem for lighting a fire under him seemed to be writing to his state's attorney general.



I'm among one of the people who ordered a pump pen and, although my credit card has been charged, I haven't heard any word at all from Ackerman. I ordered the pen in November of 2010. I've emailed and called the number provided looking for a refund, to no avail. I wonder if something has happened to Mr. Ackerman, or if he really is just shrugging off a number of paid customers. I guess Tweel's advice may be the best route to finding out.

#21 HammerHill

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Posted 07 February 2011 - 02:21

Man, that feed looks like a toddler carved it out of wood!

#22 plistumi

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Posted 26 March 2011 - 15:35

If you paid by credit card, you can always call your credit card and request a chargeback. I have done this at least three times with unscrupulous sellers (mostly ebay, of course). If you pay with Paypal and used the credit card option, you can also request a chargeback from your credit card company as the goods and services were not delivered. Paypal does not like it, but they just take the money back from the seller.
An eye for insignificant details is a good sign you will do just fine in medical school...
As a sharp wit and powerful sarcasm is a sign that you already have.

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#23 fabiana

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Posted 23 October 2011 - 21:21

Oh guys, I'm so sorry to hear this! :bawl: Any changes in the delivery status? News about Mr. Ackerman?
I really wish I could buy one of those pens, but now I'm too worried learning about all these bad experiences people are having with the (non)shipment. :gaah: :crybaby:
Keep us updated please.
In search of a Lamy Safari LE green. Do you have one?

#24 Ken Fraser

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Posted 04 December 2011 - 13:39

Just want to share a bitter experience I had with the Ackerman Pump Pen here.
It has been a bad shopping experience and I remained unhappy since i received my pen.


My experience with this pen is virtually identical to that described by NickKH in his original post.

It was so unreliable and unpredictable that I couldn't risk carrying it around, which rather cancels out the reason for buying it in the first place.

caliken

Available at :   www.kenfrasercalligrapher.com

 

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#25 Ackerman Pens

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Posted 17 January 2012 - 03:53

Nick KH -

Give us your full name and address, and I'll send you our newest model. Visit our web site and pick four that you like. I think you will enjoy the improvements. No charge.

Charles Ackerman

#26 dweit

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Posted 17 January 2012 - 04:26

Nick KH -

Give us your full name and address, and I'll send you our newest model. Visit our web site and pick four that you like. I think you will enjoy the improvements. No charge.

Charles Ackerman


Hmmm, that's your solution? Seriously? Try and sway public opinion in your favor by posting this reply in a public forum? Don't you already have NickKH's information? He is your customer, after all. And it sounds like he has been trying to make contact with you for quite awhile - his original post about this issue was back in August of 2010!! And what about all the other customers that have been posting to this board about undelivered product, like here, for instance:

- http://www.fountainp..._1#entry2157039

Non -replies to their requests for information, credit cards being charged without shipping product (pretty sure that's illegal, btw). Man, you have got to be kidding, Mr. Ackerman.

Please, tell me I'm missing something here!?!

#27 araybanfan

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Posted 01 March 2012 - 21:37

I should have known better and didn't do my homework here. Out of impulsion on 21st of feb, I made a bid on one of these pump pens on ebay. I vaguely recalled some years ago reading on the less than positive experiences on the shipping times and avoided buying from the official ackerman webpage assuming i am dealing with another party with a 100% feedback now. In the end i won the bid to realise i was dealing with Mr Ackerman himself. Funny he was able to respond to me within an hour before i bid for the pen on a question asked. After winning and paying up, my attempts to get hold of him were in the same line of fate as the unfortunate handful.His phone number listed too was a dead end. I jumped back on to the forum and deja vu, seems like i bought myself into a sinking boat reading some of the threads and posts on the topic. I was half disappointed by then. In the end after days of waiting and a few mails later with no replies. I pretty much ended with a one liner, a finale telling him its my last message regarding shipping. Immediately 2 messages came to buy time, claiming its the weekend he could not track his shipping records and "vaguely" recalling that it probably has been sent out already and will get back to me on monday.

Days followed with no replies and more waiting, i filed a report on ebay and got back the $29+ in less than 24 hours. For once i realised I should have been more frugal not on the cost of my expenditure but on who i am actually dealing with. What an absolute nightmare. I went deeper to his feedbacks there were some negatives and they were more than 12 months old thus ebay overlooked those. Now i got my money back i am not sure if i should give him a negative. I never had to give anyone a negative but this seems to be an exception given the joyride some of us have naively bought ourselves into. Pump pen... no thanks.

Edited by araybanfan, 01 March 2012 - 21:51.


#28 georges zaslavsky

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Posted 02 March 2012 - 17:40

glad I didn't order any of these ackerman nightmares
Pens are like watches , once you start a collection, you can hardly go back. And pens like all fine luxury items do improve with time
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#29 maximme

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Posted 29 November 2013 - 01:09

I should have known better and didn't do my homework here. Out of impulsion on 21st of feb, I made a bid on one of these pump pens on ebay. I vaguely recalled some years ago reading on the less than positive experiences on the shipping times and avoided buying from the official ackerman webpage assuming i am dealing with another party with a 100% feedback now. In the end i won the bid to realise i was dealing with Mr Ackerman himself. Funny he was able to respond to me within an hour before i bid for the pen on a question asked. After winning and paying up, my attempts to get hold of him were in the same line of fate as the unfortunate handful.His phone number listed too was a dead end. I jumped back on to the forum and deja vu, seems like i bought myself into a sinking boat reading some of the threads and posts on the topic. I was half disappointed by then. In the end after days of waiting and a few mails later with no replies. I pretty much ended with a one liner, a finale telling him its my last message regarding shipping. Immediately 2 messages came to buy time, claiming its the weekend he could not track his shipping records and "vaguely" recalling that it probably has been sent out already and will get back to me on monday.

Days followed with no replies and more waiting, i filed a report on ebay and got back the $29+ in less than 24 hours. For once i realised I should have been more frugal not on the cost of my expenditure but on who i am actually dealing with. What an absolute nightmare. I went deeper to his feedbacks there were some negatives and they were more than 12 months old thus ebay overlooked those. Now i got my money back i am not sure if i should give him a negative. I never had to give anyone a negative but this seems to be an exception given the joyride some of us have naively bought ourselves into. Pump pen... no thanks.

this basically sums up my experience with Ackerman last month.
Thought i give the guy a chance since:
1) its almost 1 year ago this post was made

2) he started a blog promising quick responce.

BUT its all not to be.
You CAN'T get on his blog, cause he don't register you.
He answers email BUT not about shipping.

sigh....



#30 andymcc

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Posted 01 December 2013 - 15:33

Sad to hear that their service hasn't improved, I've been keeping my eye out for comments about the pump pen and found his(Ackerman) comment about improved service and new models in June but it appears nothing has changed. It's a real pity as I really like the idea of the pen and using dip nibs but not having to actually dip.