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fatehbajwa

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""I bid and won a pen....sterling silver(love them).I even received intimation that i had won the item.But when I clicked on the Pay now button, I got the message"This listing (320281373704) has been removed, or this item is not available."....this was an auction that was closed/over/finito..and I was the winner!!!!!

 

The seller is "internationalestatebuyers"..............have sent them and eBay a message.

Waiting for a response.""

 

 

Further to the above matter which I had put in another thread........I contacted eBay.........my email to them was.......

""I bid and won the above mentioned item, but now when I want to pay for it, I get the message """This Listing Is Unavailable.This listing (320281373704) has been removed or is no longer available. Please make sure you entered the right item number.If the listing was removed by eBay, consider it canceled. Note: Listings that have ended more than 90 days ago will no longer appear on eBay.+""

 

Their(eBay's) reply was................

 

""Hello,

 

Thank you for writing to eBay. My name is Pia and I appreciate the

chance to assist you with the item you have won.

 

I understand that you have placed a bid on item # - 320281373704 Super

Nice Yafa Sterling Silver Fountain Pen. Unfortunately, the item was

removed for the security of the seller and other bidders such as you

are. Also, I do apologize but we are not able to disclose the specific

reason as to why it was removed for security reasons. However, you may

want to contact the seller and inform about the item that you have won.

 

eBay offers several methods of contacting your seller, depending on the

situation.

 

If you want to ask a seller a question about an item, you can use our

email forwarding system which can be accessed in 2 ways;

 

1. Every listing page has two links that allow you to send a question to

the seller by email. Select 'Ask seller a question' in the Seller

Information box at the top of the page.

 

2. Click on the member's User ID to access the Member Profile page. On

the Member Profile page, click the 'Contact Member' button in the box to

the right of the member profile information.

 

When you use either of these methods to contact the seller, they will

receive an email through eBay with your question and your email address.

The seller can then write back to you, and this answer will come

directly to your 'My Messages' section of your 'My eBay'.

 

If you have completed a transaction with a seller, and are having

difficulty reaching the seller by email, you can obtain their phone

number by following the instructions below:

 

- Click on the 'Advanced Search' link located at the top of most eBay

pages.

- Click on 'Find Contact Information'

- Enter in your Sellers User ID and the Item number and click on search.

A email will be sent to the Seller and yourself with each others contact

information.

 

I understand that this may be inconvenient for you as it will take much

of your precious time. Please feel free to contact us at anytime if you

have further questions or concerns.

 

I appreciate your patience and understanding in this matter.

 

Regards,

 

Pia V.

eBay Southeast Asia Trust & Safety"""""

 

I Contacted the seller again with this message............

 

""Hi Chad,

Further to our correspondence regarding Item no.320281373704 Super Nice Yafa Sterling Silver Fountain Pen,

I have received the mail as below from eBay regarding the matter.

Hello,

 

Thank you for writing to eBay. My name is Pia and I appreciate the

chance to assist you with the item you have won.

 

I understand that you have placed a bid on item # - 320281373704 Super

Nice Yafa Sterling Silver Fountain Pen. Unfortunately, the item was

removed for the security of the seller and other bidders such as you

are. Also, I do apologize but we are not able to disclose the specific

reason as to why it was removed for security reasons. However, you may

want to contact the seller and inform about the item that you have won.

 

Fateh

 

- fatehbajwa"""

 

Seller's reply was.....................

 

"""Dear fatehbajwa,

 

I contacted our Ebay account manager about this matter. I was told that the fatehbajwa account has been taken over and NOT to sell you anything. If it had been fixed, the listing would have been restored and you would be able to pay for it. I also read him the message you sent me, and he said that is not an e-mail they send; it is fraud. I figured it was fraud after the amount of spelling errors I read. I was told by eBay to no longer communicate with you. This will be the last message I send to you! You will be put on our blocked bidders list and will no longer be able to bid on any of our items. Please do not send any more messages!!! This pen will be put back up for auction this week and sold to an honest bidder. Thank you and have a nice day. Chad

 

- internationalestatebuyers""""

 

I have sent the sellers above message again to eBay..............they take a long time to reply to emails.

 

 

It's not a matter of the item anymore but my integrity and reputation.

 

Your guidance will be most appreciated.

 

Thanks,

 

Fateh Bajwa

Edited by fatehbajwa

Success is how high you bounce when you hit bottom - George S Patton

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Man, I have bought a load of stuff over the years on eBay and I have never seen anything like this. I have received messages saying that, even though I had won something, I shouldn't pay for it because there was something fishy going on with the Seller. Which was usually followed by the Seller having his account revoked. I do know that some accounts get hijacked - mostly by criminals who will put something (or a group of things - usually expensive and trendy things) up for sale and then abscond with the money without ever intending to send the items. Are you a seller as well as a buyer? Has your account been inactive for any significant length of time? Usually hijacked accounts are ones that have a good feedback rating but have been dormant for in excess of three months. I would scour the specifics of your account to make sure nobody else is using it. If nothing looks amiss and eBay says you are okay, I would report the seller. It may just be that he didn't like the final bid you won the item with. Good luck, and let us know how it turns out.

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Someone is lying to you. It may be the seller or it may be e-bay itself.

 

The way to check if it's e-bay is to try to bid on something else (cheap, that you'd like anyway) and see if the same thing happens again.

 

If it does, E-Bay is lying to you, so ditch your account & register again. E-bay is dreadful at sorting legitimate problems, so it won't be worth the effort of pursuing it.

 

If the bid goes OK, chalk it up as an untrustworthy seller and broadcast the name of the seller everywhere you can. And continue aggitating e-bay to do something about it. E-bay won't do anything useful, but we'll avoid the seller too.

 

Regards

 

Richard.

 

 

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Very interesting. What on EARTH could have led eBay to consider you a security risk? Did the pen sell for a low price? If so, I'm wondering if the seller didn't want to complete the transaction and filed a false complaint against you.

 

eBay LOVES its sellers and will "squash" a bidder without a second thought if a seller files a complaint. Especially if that seller has already built up a reasonable history of excellent feedback. When eBay decides on a dispute of any kind, it's PERMANENT. You have no recourse. They don't even give you a chance to provide your side of the story. It's almost like a small nation, with eBay as the oppressive dictatorship. Everything is fine as long as you fly within eBay's strict guidelines. But as soon as you are alleged to have strayed outside, they find you guilty. It goes the other way too--I've seen perfectly fine sellers get abused by eBay. One guy I know sells vintage microphones. He used the word "Elvis" in some of his titles. Guess what? Plenty of other auctions do that without the item being an "Elvis licensed" item. And yet, he was told that he was violating copyright laws and his auctions were immediately suspended. It wasn't like eBay first contacted him and requested a title change. They didn't give him that chance. They pulled the auctions and gave an ambiguous reason in a "form" e-mail. When he persisted in complaining enough, finally someone told him why. Subsequent attempts to debate it were ignored. IGNORED.

 

I appreciate the huge diversity of items eBay has attracted for public auction, but I detest the way the service is governed. Especially their "hidden bidder" policy of late, which ripens the chance for shill bidding (you never know who the other bidder was). eBay makes money from shill bidding so it's NOT in their best interest to stop it.

 

eBay is an insidious organization.

[MYU's Pen Review Corner] | "The Common Ground" -- Jeffrey Small

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This sucks..............I just cannot believe that there is nothing I can do!!!!!!!!!!!!

 

I feel so frustrated and......bloody impotent!!!!!!!!!!

Edited by fatehbajwa

Success is how high you bounce when you hit bottom - George S Patton

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I don't think this is down to Ebay - not alone, anyway.

 

Either someone has caused a complaint to be filed against you which has brought about this result or your seller has decided to cheat on you, presumably because he didn't want to let the pen go for a low price.

 

All in all though, you need to see what the status of your account is - can you bid on anything else? I'd 'win' something cheap with a Buy it Now and see what happens.

Edited by Aysedasi

http://www.aysedasi.co.uk

 

 

 

 

She turned me into a newt.......

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This sucks..............I just cannot believe that there is nothing I can do!!!!!!!!!!!!

 

I feel so frustrated and......bloody impotent!!!!!!!!!!

 

Yep the cards are stacked in the seller's favor. Heck I got banned from bidding on all of one sellers auctions because he didn't like my question I asked after buying the pen. And yes I bought the pen and recieved the pen I was just confirming what type of filler it had.

 

It sucks but the best you can do is move on after clearing up the issue with ebay that is.

 

 

Kurt

 

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I do not like the email from ebay. How did you get that message - through email? Or through ebay?

 

I think the word choice and grammar are very odd. However, there might be a translation issue if Pia is not a native English speaker.

 

"I understand that this may be inconvenient for you as it will take much of your precious time." Ebay USA would never say that.

 

 

 

Also, I had my account messed with before, by ebay. I got suspended. I had bid on something, but I did not win. That seller turned out to be a scammer. Ebay locked down my account while they sorted it out.

 

I also had my account locked down after I moved from one state to another. I did not update my ebay account, and they did not like that.

Fool: One who subverts convention or orthodoxy or varies from social conformity in order to reveal spiritual or moral truth.

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Were there any other bidders for the item in question? Perhaps eBay suspected shill bidding?

 

Also, make sure there's no malicious software on your computer, and if your computer is clean, then change your eBay password as a precaution. Just in case your account was compromised somehow.

 

-Mike

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Fateh, the way you have been treated is appalling.

 

I would contact eBay again and ask why the seller has been told to stop communicating with you. Right now, forget about the pen and the seller - focus on eBay. They are the only people who can explain what the hell is going on and why.

 

If you don't get a satisfactory conclusion with this then just create yourself a new eBay user name and start afresh...

 

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Did you get both eBay messages through your message center on My eBay? That'd be one quick way to check the Pia message and your subsequent follow up enquiry.

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The messages came into my eBay inbox...........so they are genuine.

 

I am in constant touch with eBay with mails going back and forth.

 

Am still so so so (whoa there) !!!!

 

Will keep you guys posted.

Success is how high you bounce when you hit bottom - George S Patton

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The issue now is that every time I reply to a mail from eBay, somebody new answers and the whole episode starts all over again.........first it was Pia, then Candice, then Quentin and lastly John(5 mins back).

 

I guess these are just aliases for people working in the eBay customer support cell.

Success is how high you bounce when you hit bottom - George S Patton

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Just to update and show the lack of coordination between the various people responding on behalf of eBay, I am putting below my latest mail to them which was in response to their reply around 30 mins back.....

 

 

Hi John,

 

I am pained to inform you that the issue is still not resolved as the seller refuses to believe the mails

sent by eBay to me as genuine and deems them as fraud.Please find below his reply when I mailed

him last and conveyed eBay's message that the issue is now resolved.........

 

""*Dear fatehbajwa,*

 

I contacted our Ebay account manager about this matter. I was told that the fatehbajwa account has been

taken over and NOT to sell you anything. If it had been fixed, the listing would have been restored and you

would be able to pay for it. I also read him the message you sent me, and he said that is not an e-mail they

send; it is fraud. I figured it was fraud after the amount of spelling errors I read. I was told by eBay to no longer

communicate with you. This will be the last message I send to you! You will be put on our blocked bidders list

and will no longer be able to bid on any of our items. Please do not send any more messages!!! This pen will

be put back up for auction this week and sold to an honest bidder. Thank you and have a nice day. Chad

 

- internationalestatebuyers"""

 

I fail to understand the reason for the same as I have a 100% positive feedback.Please don't treat

this issue as resolved as I am yet to receive the item which I bid on and won.The only issue resolved till

now is the Account takeover. My issue of the seller not willing to ship the item stands where it was from

day 1...............unresolved!!!!!!!!!I wonder who this ebay account manger to whom the seller refers to

in his reply above is?Why is he deeming genuine mails sent by his own company as fraud?It is because

of this eBay account manager , that the seller has put me on his blocked bidders list and deemed me as

dishonest.The issue now is not just of the item but more of my integrity and reputation which is not acceptable

to me under any circumstance.

 

I am also copying this mail to the seller at the address he mailed me from, informing me that I had won

the item and requesting payment for the same.

 

Please also note that in the Live chat that I had with an ebay agent yesterday, it was confirmed to me

that eBay would be informing the seller of the resolution of this matter on it's own with a copy marked

to me.I am yet to receive a copy of that mail.Please get this done at the earliest as promised.Please also

don't ask me to contact the seller again and again as he has made his intentions very clear in the mail

quoted above.

 

Best,

 

Fateh Bajwa

 

eBay India Customer Support wrote:

> Hello,

>

> Thanks for taking time to write us back at eBay Customer Support. My name is John Eryl T. and I appreciate the opportunity to assist you regarding your recent purchase for a fountain pen item number 320281373704 from seller "internationalestatebuyers".

>

> I understand this is really frustrating for your side since you have no intentions on committing fraud. However, after thorough research I saw that you had an Account Takeover issue which is the reason why eBay took

> the necessary action to prevent a possible fraud on the site. I also saw

> that you already resolved the issue by logging in through our live chat on the 28th of August 2008.

>

> Since the issue in your account is already resolved you can now again contact your seller about the result of the investigation and can also ask the seller to email us at eBay Customer Support to verify any information.

>

> I am happy to have been of some assistance to you in this matter. Thank

> you for being part of the eBay community, and have a great eBay day!

>

> Regards,

>

> John Eryl T.

> eBay Customer Support

> _______________________________

Success is how high you bounce when you hit bottom - George S Patton

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Can't offer any help . . . just wanted to say I know what you're going through. Have been an ebay member since 2002 with 100% positive feedback. This year I decided to sell some items. After a few months ebay restricted my selling because of what they determined were "fraud issues." All of the items were authentic. Communicating with them was extremely frustrating--and I never received a satisfactory explanation of why limits were placed on my acct. I wish you well in getting your ebay matter straightened out!

"Life is what happens to you while you're busy making other plans"

John Lennon

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Several of the ebay competitors have become increasingly popular in asia for the reasons highlighted by this thread-- ebay is borderline abusive to many of its customers. They have a virtual monopoly on this kind of thing in the US, but in other parts of the world some competitors have made a challenge to them. I do hope that alternatives like yahoo auctions and the like prove to be more than a trivial thorn in ebay's side-- I hope they stick it to ebay in full. Only when there is some meaningful competition in this arena will ebay be forced to back off on these practices.

 

I've had a largely good experience on ebay here in the US, but given how they treat buyers that can change for anyone at any time.

Edited by Ray-Vigo
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I do hope that alternatives like yahoo auctions and the like prove to be more than a trivial thorn in ebay's side-- I hope they stick it to ebay in full. Only when there is some meaningful competition in this arena will ebay be forced to back off on these practices.

 

I've had a largely good experience on ebay here in the US, but given how they treat buyers that can change for anyone at any time.

 

I've never had a bad experience from the professional side of either Yahoo! Auctions or eBay. Yahoo! seems to be a little looser on what they allow. You see a lot more drug paraphernalia and things of dubious legality on there, but the mainstream sellers seem ok.

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Hi,

 

Sorry to hear about your problem, personally I have generally had good luck with ebay over the years, just a couple of scammers for low value items.

 

Whilst I appreciate you are upset, if your ebay account is working OK I would forget the pen and look for a replacement, at least you didn't lose any money, which can easily happen.

 

Andy

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There are many issues with eBay on both sides of a track. My wife had a long standing (and highly regarded) seller account (10s of thousands of transactions, 100% feedback rating), but it was closed down becasue there was a fraud issue with a person who had a similar username. (the word "princess" was in the account name). eBay offered no valid explanation, and absolutely refused to look into it. The only response we could get was "too bad"

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I guess there is nothing more that is going to happen.

eBay sent a mail apologizing for the whole issue............my account is OK............the seller has no intention of sending the pen.......screw him!!

 

Success is how high you bounce when you hit bottom - George S Patton

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