Mainstreet Pens?

[LeonardoDV]

Does anyone know if Ron and Robyn have changed e-mail addresses or if they are closed for vacation or a break? He is repairing a pen for me and I have sent several emails over the last week but haven't gotten a response, which, in my experience with them, is very unusual. Thanks for any info.

[PaperDarts]

Main Street Pens did a great repair for me - but they had trouble getting emails to me, even after I added their email addresses to my address book and "approved sender" list. Finally Robyn called me to tell me my pen was ready - other wise I would never have known. If you've already added them to your email addresses and still nothing is coming through, try contacting them by phone or snail mail, fax etc. I never did find out why their emails weren't getting through to me - my service provider couldn't se a problem with anything being blocked. A mystery.

[LeonardoDV]

Thanks, PaperDarts!

[PaperDarts]

You're welcome, hope you get your pen soon!

[PS104]

I've never experienced that problem. Or any other come to think of it.

Sometimes I can be verbose (even I recognize that) but I also recognize he has a business to run and answering email that aren't pertinent can eat up your day and so don't expect answers to anything but what is at hand.

The only time I think they may have not been online was when they moved from NY to PA and I found that out only after the fact when they sent an email that they were back. I hadn't ordered anything from Ron so wasn't really paying too much attention. They still have the same email address. In fact I just received a pen I ordered from him today. and I wrote back just to say that it arrived safe and sound. I don't expect an answer for any FYIs.

I think also it might be your service provider. I'm on Fountain Pen Hospital's list to receive notices of sales and often don't get them until several hours after they've been sent. They have no explanation. And they are not SPAM'd.

Hope it clears up for you

[LeonardoDV]

Good points, PS104, thanks.

[Ron Z]

Granted, we can sometimes be slow to respond with the number of pens in the shop to repair, but one of us will respond.

 

If no email response from either of us, I would suspect something with your email address or server being blocked, or us to you. It's happened to us before without us knowing because someone else on the same server was sending spam so it was blocked on multiple sites for a while.

 

There's always the telephone (!). The number is on the "contact us" page of the website.

[LeonardoDV]

Thanks, Ron Z!