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Acme Rollerball Pen


deenurse

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The pen no longer snaps into the cap, it's from very loose to not grabbing at all and the clip assembly isn't really tight. Whatever I've tried hasn't worked. The Acme Company has had some type of web site launch, has no repair phone number and accepts emails with a 5 day response timeframe. Any thoughts appreciated or how it disassembles, etc.

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  • deenurse

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  • Joe Penmanship

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Here's an update. They did get back with me in less than a day which was excellent. The solution provided was not correct and the part I bought plus $5.99 for first class shipping (tiny padded envelope) arrived timely but I've now contacted them as I located the issue..............the caps have a brownish tan coating inside or razor thin piece of material and it's dislodged and pushed up so that the snap friction fit isn't tight as I have two rollerballs and could compare it. Sorry to belabor it!

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To close this out. I want to report a major disappointment with Acme. They shipped me a part that didn't resolve the issue. I actually located the issue and sent pictures and several e-mails which they responded to as not understanding and now they're not responding at all. They also have no phone number and don't take phone calls for any sales or service. I was able to diagnose as I have another Acme RB pen and could see the difference and why the pen isn't functioning properly......there's a coating inside the cap that's supposed to stretch to the bottom which assists in creating the friction for the snap close (one pen has that and in the problem one it doesn't stretch to the bottom). I'm intending to put a claim on my credit card on the charge and I'm not going to buy any Acme products ever again. Unhappy!

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  • 2 months later...

I know this is an old post.

 

But I am adding my own angst to the ACME lack of customer service. Seems that they only turn their email address on for short periods of time. The rest of the time email bounces back as undeliverable.

 

No phone number. No fully functioning email address. But a really pretty website.

 

Joe

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It hasn't become any better. I sent the subject pen for repair over 6 weeks ago and I can't seem to obtain any answers after repeated emails to the source that provided me the RMA#, etc. Unhappy. I'll call soon and hope I can get somewhere. Agreed, nice web site and fairly nice pens.

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