How Can I Get Waterman To Repair My Pen?

[rattional]

Hey guys, I've got a waterman expert 2, the gold trimmings on the body and the cap are kinda damaged however (scratched). I was wondering how I should contact waterman to get it sent off and repaired?

[OcalaFlGuy]

I wouldn't bet on it.

 

First, you'll need to find out the length of your warranty. I would be shocked if it were longer than three years. Unless the pen was fairly new, I'd also think they Might just say that was just "normal wear and tear" Not covered by their warranty.

 

IF you are within the warranty period, then you'll need your Original Purchase "paperwork". If you don't have that, it is unlikely they will do Any warranty work for you at all. ("Paperwork" as E-paperwork should work just fine.)

 

My one phone call to Waterman showed Out of warranty repairs to be jaw droppingly expensive.

 

PS; Ok Waterman fans. What pen and condition was my call to Waterman about? You should almost be able to nail it first guess.

 

Bruce in Ocala, Fl

Edited October 13, 2014 by OcalaFlGuy

[Princeps Anglorum]

I fear that Bruce is correct. I recently had my Waterman Expert 2 repaired. A replacement end to the cap cost nearly £45 and all but £7 - the cost of the replacement part - was the labour cost.

[Left FPN]

IMHO

Scratches will be wear and tear.

Corrosion...might be changed FOC inside 3 years.

You missed out the word 'plated'. The gold plating is microns thick (thin) so will damage easliy.

I suspect the charge, including tracked and insured shipping by you to them, will outway buying a mint s/h pen.