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Lamy Repair

jcp1st

By jcp1st
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jcp1st Rare

jcp1st

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Does Lamy provide lifetime warranty on Safaris? The top two pieces securing clip to cap just popped off mine and it appears the top black piece is broken off a stem.

None of us can have as many virtues as the fountain-pen, or half its cussedness; but we can try. - Mark Twain

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FedericoMedina Mint

FedericoMedina

Posted
Posted

If in the USA:

 

All Lamy pens sold in the US carry the following warranty:
Lamy pen warranties its writing instruments for the life of the product**. If repair is required other than from abuse or misuse, then for a small handling and return postage charge of $9.50 per pen, Lamy products will repair, refurbish, and return any Lamy instrument. If other parts have been abused, there will be a special charge. Otherwise, there are no labor or parts charges.

**The Lamy warranty does not cover damage caused by misuse, abuse, unauthorized service and the use of other manufacturers refills or inks.

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WateryFlow Rare

WateryFlow

Posted
Posted (edited)

 

 

Lamy pen warranties its writing instruments for the life of the product**.

**The Lamy warranty does not cover damage caused by misuse, abuse, unauthorized service and the use of other manufacturers refills or inks.

 

 

Seems a lot more stringent in the USA. I could be wrong but that hints that if Noodlers or Diamine or whatever are used the warranty is void

Edited by WateryFlow
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WateryFlow Rare

WateryFlow

Posted
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how would they know if you flush before sending?

I don't know, but maybe they have ways, and it's in their best interests to have a way. They can turn around and say that if you had have used Lamy ink as intended then there probably wouldn't have been any damage, and nobody could prove otherwise. It sounds like a get out clause by manufacturers to blame anything and everything on the use of 'foreign' inks so as to encourage the use of their ink only.

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FedericoMedina Mint

FedericoMedina

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I see your point, however I don't think they would go to such lengths. Who knows.

 

And now I cant get the many "we have ways of making you talk" cat pictures out of my head.

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Jamerelbe Antique

Jamerelbe

Posted
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I think the point is that they won't cover *damage caused by* use of other manufacturers'inks. If they find evidence of corrosion, clogging etc that they suspect is a consequence of such, they would reserve the right to refuse warranty repair. On the other hand, if the piston mechanism is sticking, and you've only been using "safe" inks like Waterman Serenity Blue, I doubt they'd invoke this clause...

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69Boss302 Near Mint

69Boss302

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Perhaps if the damage was a result of the ink, then they could reject your claim.

They couldn't, or shouldnt, reject a repair claim on a clip just because you use Diamine ink for instance. The two aren't related.

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LamyOne Extremely Rare

LamyOne

Posted
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how would they know if you flush before sending?

 

They know. They always know. :ninja:

 

And now I cant get the many "we have ways of making you talk" cat pictures out of my head.

 

You mean like this one, over to the left. :D

 

 

- Chris :D

- He that eateth my flesh and drinketh my blood abideth in me; and I in him. (JN 6:57)

- "A woman clothed in the sun," (REV 12.1); The Sun Danced at Fatima, Portugal; October 13, 1917.

- Thank you Blessed Mother and St. Jude for Graces and Blessings obtained from Our Lord.

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LamyOne Extremely Rare

LamyOne

Posted
Posted (edited)

Does Lamy provide lifetime warranty on Safaris? The top two pieces securing clip to cap just popped off mine and it appears the top black piece is broken off a stem.

 

Hello JCP,

 

As others have said above, if you live in the U.S., it is warranted for life. As long as the pen doesn't show signs of abuse, (aside from the actual damage, naturally), you shouldn't have any problems.

 

Check out the Lamy website for the new address; they recently moved their repair facilities from CT to Houston, TX. - so don't use the address on your warranty slip.

 

Best regards,

 

Chris

Edited by LamyOne

- He that eateth my flesh and drinketh my blood abideth in me; and I in him. (JN 6:57)

- "A woman clothed in the sun," (REV 12.1); The Sun Danced at Fatima, Portugal; October 13, 1917.

- Thank you Blessed Mother and St. Jude for Graces and Blessings obtained from Our Lord.

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cjseibold NOS (New Old Stock)

cjseibold

Posted
Posted (edited)

I emailed Lamy USA well over a week ago. Didn't hear back so I emailed Lamy Germany, and they finally emailed me back, directing me to use Lamy USA.... I don't think I'll ever get a hold of them! I'll probably give them a call on my lunch break tomorrow. Good luck with your Safari. I hope they respond quickly, or at all!

Edited by cjseibold
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Bo Bo Olson Ancient Artifact

Bo Bo Olson

Posted
Posted (edited)

It was my impression Lamy fixed it's pens...no big deal.

I think the hang up is in the US.

Edited by Bo Bo Olson

In reference to P. T. Barnum; to advise for free is foolish, ........busybodies are ill liked by both factions.

 

 

The cheapest lessons are from those who learned expensive lessons. Ignorance is best for learning expensive lessons.

 

 

 

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Koyote Collectors Item

Koyote

Posted
Posted

For $9.50 and the cost of shipping it to them (a few more bucks and the hassle), I would just order another Safari over the 'net. Then you'll have two nibs, since they are easily swapped.

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