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Lamy Repair/when Will Send It Back

eyup007

By eyup007
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eyup007 NOS (New Old Stock)

eyup007

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Hello

 

I had sent my lamy nibs to the Lamy Germany from Turkey. In 1 September it was delivered to Lamy Germany. And today it is 21th day that they receive my pens. When will they send it back to me? And as last; Lamy Gmbh is shipling products with which postage? Do they use deutchland postage? Or something private company?

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Bo Bo Olson Ancient Artifact

Bo Bo Olson

Posted
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Don't see why they won't send it by German post...it's just fine. I immagine Turkish post is ok.

 

They are from what I've read here over the years, a tad slow....but sure.

Edited by Bo Bo Olson

In reference to P. T. Barnum; to advise for free is foolish, ........busybodies are ill liked by both factions.

 

 

The cheapest lessons are from those who learned expensive lessons. Ignorance is best for learning expensive lessons.

 

 

 

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eyup007 NOS (New Old Stock)

eyup007

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Don't see why they won't send it by German post...it's just fine. I immagine Turkish post is ok.

 

They are from what I've read here over the years, a tad slow....but sure.

I also sent my Lamy 2000, and corcerned a little, if they send me without tracking. As you guess incase of loss

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Lyander0012 Vintage

Lyander0012

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Well, LAMY does do a bang-up job of servicing pens, but as for their turnaround time... suffice to say that it took around half a year for my 2000 to get shipped to and back from Heidelberg. Part of that was because the customer reps here dallied a bit before shipping it off in the first place, so I don't suppose it's entirely their fault. Turkey is nearer Heidelberg than the Philippines is (3,000km vs 10,500km), so I don't think it'll take very much time for them to have your pen safely back.

 

 

Cheers!

Kevin

"The price of an object should not only be what you had to pay for it, but also what you've had to sacrifice in order to obtain it." - <i>The Wisdom of The Internet</i><p class='bbc_center'><center><img src="http://i59.tinypic.com/jr4g43.jpg"/></center>

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Lyander0012 Vintage

Lyander0012

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Sorry, thought another would reply.

 

Nope, no tracking number for me, really. I just occasionally checked in with the booth clerks and asked how my pen was doing. Then again, as has been suggested by a fellow Filipino in another thread, customer service is hardly top-notch here, so I'm uncertain as to whether or not things in your country will be done more meticulously.

 

 

Regards,

 

Kevin

"The price of an object should not only be what you had to pay for it, but also what you've had to sacrifice in order to obtain it." - <i>The Wisdom of The Internet</i><p class='bbc_center'><center><img src="http://i59.tinypic.com/jr4g43.jpg"/></center>

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eyup007 NOS (New Old Stock)

eyup007

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Its been 1 month(extra 15 days for shipping Total=45 days) from they received my pen from shipping. But hasnt come yet. I'm corcerning about my pens.

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Zanshin Extremely Rare

Zanshin

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I sent one of my 2000s to Germany a few months ago and it took about six weeks before it was back with me in the UK. Lamy didn't provide any tracking information or any notification that they had sent it back to me.

 

Whlie I was happy to have the cracked cap replaced for free, I was less than impressed by the fact they returned the pen in nothing more than a jiffy bag with no other protection.

Toodle pip<BR><BR><BR>

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Lyander0012 Vintage

Lyander0012

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Actually, you were the one I was referring to, Algester. Gomen ne :P

To be perfectly fair, it's just our sharing similar experiences with Times Trading here in the PH. They're very good with communication and the like, it's just that I very nearly forgot I owned a LAMY 2000 after a few months of waiting, haha. The pen came back with the Makrolon barrel all matte and new (though there were scratches around the knob area that I have no idea about) and the nib, which was dry as a bone upon purchase, was a pleasantly wet true Medium width. I've no complaints whatsoever with the quality of their work (QC'ing aside), but the ten or so months I had to wait seemed a bit excessive.

 

And I kid you not about the wait: I got the 2K as a Christmas gift of sorts, and the flaw manifested itself early into January, after which it was immediately sent back; I got it back just in time for NaNoWriMo that year, though I still didn't get to finish my entry :rolleyes:

 

But as earlier stated, since the OP is a lot closer to Heidelberg, I doubt it'll take that long. Hmm, perhaps you can try contacting them to check up on your pen's status, eyup007? I'm sure they're reply reasonably soon with an ETA.

 

 

Cheers!

Kevin

"The price of an object should not only be what you had to pay for it, but also what you've had to sacrifice in order to obtain it." - <i>The Wisdom of The Internet</i><p class='bbc_center'><center><img src="http://i59.tinypic.com/jr4g43.jpg"/></center>

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Algester Donor Pen

Algester

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Actually, you were the one I was referring to, Algester. Gomen ne :P

 

To be perfectly fair, it's just our sharing similar experiences with Times Trading here in the PH. They're very good with communication and the like, it's just that I very nearly forgot I owned a LAMY 2000 after a few months of waiting, haha. The pen came back with the Makrolon barrel all matte and new (though there were scratches around the knob area that I have no idea about) and the nib, which was dry as a bone upon purchase, was a pleasantly wet true Medium width. I've no complaints whatsoever with the quality of their work (QC'ing aside), but the ten or so months I had to wait seemed a bit excessive.

 

And I kid you not about the wait: I got the 2K as a Christmas gift of sorts, and the flaw manifested itself early into January, after which it was immediately sent back; I got it back just in time for NaNoWriMo that year, though I still didn't get to finish my entry :rolleyes:

 

But as earlier stated, since the OP is a lot closer to Heidelberg, I doubt it'll take that long. Hmm, perhaps you can try contacting them to check up on your pen's status, eyup007? I'm sure they're reply reasonably soon with an ETA.

 

 

Cheers!

 

Kevin

bleh... indeed half a year's wait is a bit excessive just for flow adjustment (which can still be a hit or miss)... seriously your better of not caring about that 3 year warranty if that was the case
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Lyander0012 Vintage

Lyander0012

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bleh... indeed half a year's wait is a bit excessive just for flow adjustment (which can still be a hit or miss)... seriously your better of not caring about that 3 year warranty if that was the case

 

Hum? If it were just flow adjustment, well, I probably would have seen to that myself since I love tinkering with things, which is part of the reason I really, really, really (ad nauseum) like fountain pens, haha. I think I mentioned this in a different thread, but my particular unit had a bit of a problem with the metal section threads: they weren't finished well, and unscrewing the section to give the pen a thorough cleaning sheared the Makrolon ones on the pen's barrel clean off!

 

Thus, my concern with LAMY QC, haha. Still, the pen came back in excellent working condition with the aforementioned well-tuned nib, a section piece that can be unscrewed without fear of the whole thing coming apart, and a piston knob that turns as if the mechanism was coated in fine butter (or, you know, silicone grease). The wait's perhaps a bit arduous, but at least the pen's back and in good condition.

 

 

Cheers!

 

Kevin

"The price of an object should not only be what you had to pay for it, but also what you've had to sacrifice in order to obtain it." - <i>The Wisdom of The Internet</i><p class='bbc_center'><center><img src="http://i59.tinypic.com/jr4g43.jpg"/></center>

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