Did This Montblanc Deserve To Repair

[zeisslin]

I bought a second-hand fountain pen, the patron of art Peter the great from the eBay.

The description of the item was good in function.

But the pen was broken when it arrived. The broken part was inner plastic barrel like the picture.

The seller told me the pen can be repaired at Montblanc service but the certification was not stump by the origin store (He said that he bought it from NY montblanc store last Nov.)

He also told he can refund USD 100 for repairment.

I ask the montblanc service but they did not want to answer the approximate price for repairment.

Does it deserve to repair it?

Is there anyone know how much does it cost to repair it?

 

[zeisslin]

I bought a second-hand fountain pen, the patron of art Peter the great from the eBay.

The description of the item was good in function.

But the pen was broken when it arrived. The broken part was inner plastic barrel like the picture.

The seller told me the pen can be repaired at Montblanc service but the certification was not stump by the origin store (He said that he bought it from NY montblanc store last Nov.)

He also told he can refund USD 100 for repairment.

I ask the montblanc service but they did not want to answer the approximate price for repairment.

Does it deserve to repair it?

Is there anyone know how much does it cost to repair it?

[LeonW]

Why two threads on the exact same topic?

[bardiir]

Does this story sound fishy to me only?

[bardiir]

A pen that was good in description arrived broken, the guarantee card is not filled so no guarantee on anything, the seller offers to refund a nice sum of money pretty instantly? This sounds broken on departure and trying to get rid of it with the least money wasted.

[KJY]

Seems like the inner barrel is torn apart.

In my humble opinion USD 100,- is not enough at all.

[meiers]

Take it to MB service for a quote.

[zeisslin]

Sorry to post it twice.

After post it at repair Q&A, I find that it is much suitable at here.

But I did not know how to delete the topics.

Dose anyone have some idea ?

Should I return the pen ?

[meiers]

Take it to MB service for a quote.

Or ask the vendor for a full refund.

Edited August 19, 2014 by meiers

[zeisslin]

By the way, I ask the Montblanc store in NY and they said they did not sell this pen last Nov.

I had a hard choice between wasting about 100 dollar to send it back or repair it with 100 dollar refund.

Does anyone know how much does it cost to repair it ?

[zeisslin]

I already take it to MB but they did not give me the quote.

They said they will send it to Germany and then give me the quote after checking condition of the pen.

But it will spend about one month.

The ebay refund protection need to send the request in one month after receiving the item.

It is the hard point. So I ask the expert in the forums for help.

[Tylerjordan]

You could get it quoted and then ask the seller to refund the entire quote cost or just send it back and look for one that doesn't have problems.

 

I believe you have 45 days after latest delivery time to file a dispute.

Edited August 19, 2014 by Tylerjordan

[bardiir]

I would ask someone near you to inspect that pen for other hidden damages!

 

Since the seller lied to you about the origin of the pen it's obvious that something is fishy here.

[chunya]

It depends really on two things, the first how much you paid for it,and secondly how much it would cost to repair it ($100 would not cover it). If you bought it at a very good price and the repair cost would mean that it would still be a bargain,then go for it,but press for a greater refund.

 

If,however, the price you paid was a fair price for a pen in good condition, then you might not find it worthwhile to repair. The seller has already accepted responsibility by offering you $100 for the repair, so you should have no problems getting a full refund.

 

I am surprised that Montblanc could not even give you a rough estimate, and waiting at least a month could mean you would be too late to open a case with Ebay.

Edited August 19, 2014 by chunya

[fountainbel]

Seems like the inner barrel is torn apart.

 

I agree, the threaded barrel end looks sheared off;

Note i'm not familiar with the inner construction of this typical pen, but - seeing there is still a part of threads intact- i think the pen can be repaired.

Only possible drawback being that the piston stroke will become somewhat shorter.

I all depends of the price you paid, when you've bought it cheap, i would opt for the partial refund of €100.

When you've bought it at the normal second hand price i would opt for a full refund.

Francis

[TLMG]

He is a liar. I say return the pen.

[Komitadjie]

Concur, send it back and get your money back!

[Chrissy]

I don't think you can rely on getting this fixed in Hamburg during the time restriction for filing an ebay claim. It will also be a more costly fix than $100.

 

I would therefore return it and request a full refund

[Mister Mont Blanc]

Usually, repairs fall under three levels of service from Montblanc. Montblanc will not want to tell you the cost of replacing a particular part without seeing the pen but they should be able to tell you the cost of each service level. If you assume this may fall under service level two as the worst case scenario, you should be able to call MB and ask what the level two service cost is. At least I can do that here in the U.S. It is also possible special editions, POAs, etc. may use a different pricing structure.

 

Chunya's advice is also great. If you didn't get a great deal on the pen, it may not be worth the time and hassle of getting it fixed.

[meiers]

Get a refund, my advice.