Does Twsbi Offer Returns For Cracked Pieces?

[leofoam]

I've had my 580 for about a year now. I have never had any problems with cracks and love the pen to death. A few days ago, while going about my business, the main body of the cap separated from the threaded section. The rest of the pen is perfectly fine. I imagine that most people already know the answer to this but does TWSBI offer any sort of returns? If so, who do I contact to get the cap replaced.

 

thank you in advance.

 

P.S. If this post is in the wrong forum, please move it. I have not spent a lot of time on the pen forums, being more of an ink person.

[serpent]

take a picture of the damage and email to twsbi. they should replace the damaged part np

[leofoam]

Thank you very much. I have contacted TWSBI and am waiting a response.

[ravantra]

They will replace any broken part. I've had a couple cracked sections and caps. All were taken care of right away…awesome customer service.

Edited August 15, 2014 by ravantra

[Jamerelbe]

Thank you very much. I have contacted TWSBI and am waiting a response.

 

Check which email address you used: twsbiinc@gmail.com gets you in touch with Philip Wang, who's based in the US and has very good English (he's also very quick to get replacement parts mailed out from Taiwan, in my experience); info@twsbi.com goes to their base in Taiwan, and communication can be somewhat more difficult across the language barrier...